Technical Analyst II - Network/Desktop Support

JOIN OUR TEAM AS A TECHNICAL ANALYST II

The role of Technical Analyst II provides technical support for all end user computing and communications equipment and software located in the Pasco County Detention Center and provides primary network support for the central part of the County as it is based in Land O’Lakes. This position plans, designs, analyzes, and provides technical support for endpoint computing, data and voice communications and supports the daily network operations of the county. In addition, this position may also install, configure, monitor, troubleshoot, and maintain network equipment and servers being used in an enterprise\-level environment.

Essential Job Functions

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Provides hardware and software support for personal computers, cellular telephones, and support for Cisco network/telecommunications system infrastructure equipment which includes installation, configuration, upgrades, and troubleshooting problems. Maintains and reports repairs for infrastructure, hardware, and software and serves as point\-of\-contact with vendors to schedule and coordinate preventative maintenance on computer and peripheral equipment. Advises, trains, and assists customers on system operations and usage as required. Updates documentation manuals with new procedures and modifications to existing procedures as required.

• Perform advanced troubleshooting across endpoint, network, server, and security infrastructure layers.
• Support and maintain enterprise network environments, including switching, wireless systems, VLAN segmentation, routing behaviors, and remote connectivity

solutions.

• Serve as an escalation point for complex technical and networking issues impacting multi\-site operations.
• Assist in the implementation, configuration, and maintenance of network appliances, monitoring systems, and connectivity tools.
• Participate in network optimization activities by identifying bottlenecks, conducting root\-cause analysis, and recommending performance improvements.
• Lead or co\-lead medium\-scale upgrade efforts, hardware refresh projects, system rollouts, or infrastructure migrations.

The Technical Analyst II works and reports as part of the Public Safety Corrections Team. Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects.

Knowledge, Skills and Abilities

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• Ability to support software and productivity applications including MS Office, MS Outlook, eb Browsers and select proprietary applications.
• Ability to support User level OS for Windows 11 or higher.
• Ability to troubleshoot, repair and perform preventative maintenance for personal computers, laptops, and printers.
• Ability to setup, support and troubleshoot remote office VPN's and cable modems.
• Ability to follow established standards and make suggestions for improvement.
• Strong understanding of enterprise networking technologies including switching, routing, segmentation, wireless infrastructure, and remote access solutions.
• Ability to diagnose intermediate to complex network issues through log review, packet analysis, and end\-to\-end connectivity testing.
• Familiarity with network access control principles, endpoint security hardening practices, and identity\-driven security models.
• Working knowledge of directory services, authentication methods, group policy, and identity/access management workflows.
• Proficiency with enterprise endpoint management platforms, automated configuration tools, and device compliance frameworks.
• Above average communication and interpersonal skills, in addition to exceptional analytical and troubleshooting abilities.
• Understanding of each of the following technologies is a plus: a) IP and subnets with VPN tunneling; b) mobile computing and wireless networking; c) firewall and internet security; d) basic knowledge of the OSI model
• Readiness to support senior staff in project execution and system upgrades.
• Knowledge and hands\-on use of common commercial and open\-source network support tools.

Minimum Requirements

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PHYSICAL SKILLS/WORKING CONDITIONS: Ability to lift and/or move up to 50 LBS. and also push or pull heavy objects. May use a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessively heavy objects. Ability to operate a keyboard. Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with a Bachelor Degree in Computer Science, Management Information Systems or related field and three (3\) years' experience in development and/or maintenance of system/network operations OR accredited college or university with an Associate degree in Computer Science, Electronics technology, Management Information Systems or related field and five (5\) years of experience in development and maintenance of systems operation. Requires experience with the following: Windows 11, VOIP telephone systems, email and cellular technologies, smartphones and email integration, Android and IOS operating systems, wireless hotspots (Mifi) Microsoft Windows Server Active Directory, Microsoft SCCM, IP and subnets with VPN tunneling, firewalls, and Internet security.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. Professional\-level credentials demonstrating advanced understanding of modern operating systems, network infrastructure, and identity/access management may be considered in lieu of an Associate degree.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG\-FREE WORKPLACE: Pasco County BOCC is a drug\-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295\.07, F.S., chapter SSA\-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference\-eligible applicants. PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy\-back
• Mid\-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre\-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.