Program Manager, Medicare Counseling & Community Outreach

Job Summary:

Serves as the designated Serving Health Insurance Needs of Elders (SHINE) Liaison for Pasco and Pinellas Counties, responsible for the management, compliance, and performance of the SHINE, Medicare Improvements for Patients and Providers (MIPPA) and Senior Medicare Patrol (SMP) Programs in accordance with the DOEA contract requirements. Provides leadership for volunteer counselors, ensures program integrity, and oversees outreach, education and Medicare counseling services.

Duties and Responsibilities:

Program Management and Compliance

• Serves as the official SHINE Liaison and primary point of contact with Department of Elder Affairs (DOEA)
• Ensures full compliance with DOEA contracts (e.g., SHINE, MIPPA and SMP)
• Oversees completion and submission of:

+ Monthly SHINE, MIPPA and SMP Activity Reports

+ Data entry and validation in required databases

+ Required attestations and documentation

• Monitors performance against monthly benchmarks

Volunteer Management

• Directs all aspects of the SHINE Volunteers including:

+ Recruitment, screening, and onboarding

+ Training, certification, and recertification

• Ensures all SHINE volunteers:

+ Pass Level II background screening (as required)

+ Complete required DOEA training modules

+ Maintain active certification status

• Maintains accurate volunteer records and submits required reports to DOEA

Outreach \& Education

• Develops and implements outreach strategies targeting:

+ Medicare\-eligible individuals

+ Low income, rural, and underserved populations

• Ensures all outreach activities comply with DOEA requirements:

+ Use of approved materials and SHINE and agency branding

+ Submission of event documentation (e.g., sign\-in sheets, flyers, verification letters)

• Coordinates:

+ Community education events (in\-person and virtual)

+ Media outreach (with DOEA and agency approval)

+ Older Americans Month Activities

• Maintains and expands partnerships with community agencies and stakeholders

Data Management \& Reporting

• Ensures accurate and timely entry of all program data into required software.
• Validates data integrity for:

+ Counseling sessions

+ Outreach activity

+ Volunteer activity

+ MSP and LIS Applications

• Tracks and reports:

+ Beneficiary outcomes

+ Program performance metrics

• Use data to inform program improvements and strategic planning.

Program Operations \& Coordination

• Coordinates with:
• DOEA Contract Manager
• Chief Operating Officer and Aging and Disability Resource Center Director and internal departments
• Community partners and universities (e.g., interns)
• Maintains SHINE Counseling site operations and service accessibility.
• Ensures compliance with confidentiality and HIPAA requirements
• Supports development of:
• Area Plan
• Reports and agency publications

Quality Assurance and Oversight

• Ensures all counseling services meet SHINE program standards
• Conducts routine monitoring of:
• Volunteer performance
• Service delivery quality
• Maintains documentation for monitoring and audit readiness
• Ensure proper handling of client agreement and authorization forms
• Performs other duties as assigned.

Education:

Bachelor's degree in gerontology, social work, planning or a related field from an accredited college or university or an equivalent combination of education and experience.

Skills/Qualifications:

• Working knowledge of federal and state funded programs
• Strong analytical and organizational skills
• Ability to interpret data and ensure reporting accuracy
• Effective written and verbal communication skills
• Ability to manage volunteers

Special Requirements: Must pass DOEA Level II criminal background screening; must sign Medicaid Attestation Payroll Form per Department of Elder Affairs/AAAPP requirements. Must sign SMMCLTC Program – Prohibited Activities

Physical Requirements

• Must be able to lift and carry up to 20 pounds.
• Ability to travel within PSA 5 (Pasco and Pinellas counties) for outreach events, meetings, and program activities
• Ability to sit, stand, and use a computer for extended periods.

Equal Opportunity Employer:

At AAAPP, we take pride in providing equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, citizenship status, age, veteran status, or disability.

Accordingly, the purpose of this policy is to reinforce our commitment to the creation and maintenance of a diverse workplace where equality, respect, and consideration for one another are the norm.

The agency conducts background screening. Please see the link for more details https://info.flclearinghouse.com

Job Type: Full\-time

Salary: $61,000\.00 \- $63,000\.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance