Vital Records Registration/Help Desk Specialist

Introduction

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The Department of Health Services (DHS), Division of Public Health (DPH) is recruiting for a Vital Records Registration / Help Desk Specialist within the Office of Health Informatics (OHI). DPH works with our local and tribal public health partners, and community groups statewide, on a wide variety of programs and services that protect the health of Wisconsin residents.

This position will be located in Madison, WI and will primarily work Monday through Friday, 8:00 am to 5:00 pm. This position also offers the option to work remotely up to 5 days per week, upon completion of the required in person training (approximately 6\-month duration). The selected candidate will need to report to Madison for the required in person training. This schedule may vary based on training and/or operational needs.

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3\.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $45/month for single plans and $111/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7\.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High\-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well\-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

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As the Vital Records Registration / Help Desk Specialist you will participate on a team that is responsible for the registration of Wisconsin’s vital events, the maintenance of the Statewide Vital Records Information System (SVRIS) and as first line end user support Help Desk Specialist. SVRIS is the software application designed to process, register, and store all of Wisconsin’s vital records including birth, death, marriage, divorce, fetal death, and induced termination of pregnancy events. In this position you will also be responsible for:

• Determining the legal acceptability of vital records for permanent registration, issuance, and archival storage within SVRIS. Amending, registering, and preparing records as mandated by Wisconsin statute.
• Providing end user support for SVRIS and its associated software applications and relaying operational information, knowledge, and analytical application needs to SVRIS users and external stakeholders across the state including but not limited to funeral homes, coroners/medical examiners, county clerks, and register of deeds.
• Participating in the development, implementation, and enhancement of SVRIS and related projects that result in changes to SVRIS.
• Participating in the testing and development reviews of SVRIS and related software applications.
• Participating in data quality cleanup efforts on registered vital records.

Salary Information

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The starting pay is between $28\.00 and $32\.00 per hour (approximately between $58,200 and $66,500 per year) depending on qualifications, plus excellent benefits. A 12\-month probationary period is required.

Pay for current or former employees is set based on the rules that apply to compensation for the applicable transaction. This position is classified as an IS Business Automation Analyst and is in pay schedule and range is 07/35\.

Job Details

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All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Employees must have access to both a private workspace and secure high\-speed internet for remote work options. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I\-9 form upon hire. DHS is not an E\-Verify employer nor a STEM\-OPT eligible employer.

Qualifications

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Minimally qualified applicants will have all of the following:

• Experience working with a records management system (e.g., data entry, editing, quality assurance, etc.).
• Experience evaluating data for quality, accuracy, and conformance to established standards.
• Experience providing system end user support to individuals from diverse backgrounds including non\-technical system users.
• Experience interpreting and applying rules, policies, or procedures.

Well\-qualified applicants will have one or more of the following:

• Experience working with vital records (e.g., birth, death, marriage records, etc.), including vital records business policies and state statutes.
• Experience developing written documentation and training materials.
• Experience participating on project teams to implement or enhance existing software applications (e.g., gathering requirements, documenting specifications, testing software updates prior to deployment, etc.).

Your letter of qualifications is limited to two (2\) pages. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

How To Apply

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Applying is easy! Click “Apply for Job” to start your application process. Sign into your account or create an account before applying for the job. Follow the steps outlined in the application process to submit your application.

Helpful Information:

• Once your application is submitted, no changes are allowed. Click “Save” to allow changes to your application as needed before submitting by the deadline.
• You may want to save a copy of the job posting for referencing after the deadline.
• Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
• Please monitor your email for communications related to this position.
• Current or former permanent, classified, state employees must complete the online application process to be considered.
• If viewing through an external site, please apply directly at Wisc.Jobs.
• For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact DHSDPHHR@dhs.wisconsin.gov.

DHS is an Equal Opportunity and Affirmative Action employer. Veterans are encouraged to apply. For complete information on Veterans’ hiring programs with the WI Department of Veteran’s Affairs, click here.

Deadline to Apply

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The deadline to apply is April 2, 2026 at 11:59 pm. Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45 am – 4:30 pm. Late or incomplete applications will not be accepted.