Massage Spa Scheduler / Front Desk Coordinator

Overview

Join our dynamic team as a Massage Spa Scheduler / Front Desk Coordinator, where your energy and organizational skills will create a welcoming environment for clients and ensure smooth daily operations. In this vital role, you will manage appointment scheduling, handle client inquiries, and support administrative functions that keep our spa running seamlessly. Your proactive approach and excellent communication will help deliver an exceptional experience for every guest while maintaining efficient front desk operations.

Duties

• Greet clients warmly upon arrival and assist with check\-in and check\-out procedures.
• Schedule, reschedule, and confirm massage appointments using spa management software.
• Manage multi\-line phone systems to answer inquiries, provide information, and direct calls appropriately.
• Maintain accurate medical records, appointment logs, and client files in compliance with HIPAA regulations.
• Verify and process payments using Vagaro.
• Coordinate with therapists to ensure proper allocation of appointments and manage last\-minute schedule changes.
• Support administrative tasks including filing, data entry, documentation review, and office organization to optimize front desk efficiency.

Qualifications

• Proven experience in medical or spa office management, including medical scheduling and front desk support.
• Knowledge of massage therapy terminology.
• Strong computer skills with proficiency in Excel and Word and some knowledge of Vagaro is helpful, but not necessary.
• Excellent phone etiquette, customer service skills, and ability to handle multi\-line phone systems confidently.
• Bilingual abilities are a plus to serve diverse client populations effectively.
• Previous experience working in a healthcare or dental clinic environment is highly desirable.
• Ability to multitask efficiently while maintaining attention to detail in a fast\-paced setting. Join us to be part of a vibrant team dedicated to providing exceptional care and service! We value energetic professionals who thrive on organization, communication, and creating positive experiences for our clients every day. All positions are paid roles that contribute directly to our mission of promoting wellness and relaxation through outstanding service delivery. We love our client and therapist!

Job Types: Full\-time, Part\-time

Pay: $600\.00 \- $800\.00 per week

Benefits:

• Work from home

Work Location: Hybrid remote in West Palm Beach, FL 33405