Information Specialist - Financial Aid Operations

Position Details

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Position Information

Recruitment/Posting Title Information Specialist \- Financial Aid Operations

Job Category URA\-AFT Administrative

Department UFA FINA \- Financial Aid

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds \#64 of 500 employers and is the \#1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Posting Summary

Rutgers, The State University of New Jersey is seeking an Information Specialist – Financial Aid Operations for University Enrollment Services. This position will report directly to the Associate University Director of Operations.

Among the key duties of the position are the following:

• Manages and analyzes data, communicating processing issues to the Associate Director.
• Assists in coordinating processing systems and streamlining processing of financial aid documents.
• Monitors all incoming and outgoing federal applicant records and related reports for data integrity.
• Corrects any data and expedites the processing of the data.
• Assists with reconciliation of PELL, TAG, EOF and Direct Loan programs.
• Researches and resolves escalations from campus financial aid offices.
• Provides technical and administrative support to assist in the promotion of special projects as assigned by UES management.

FLSA Exempt

Grade 05

Salary Details

Minimum Salary 68278\.480

Mid Range Salary 84393\.980

Maximum Salary 100509\.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax\-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Working Hours

Standard Hours 37\.50

Daily Work Shift Day

Work Arrangement

Union Description URA\-AFT Administrative

Payroll Designation PeopleSoft

Seniority Unit

Terms of Appointment Staff \- 12 month

Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor’s degree or an equivalent combination of education and/or experience.
• Two (2\) of years working experience in a related processing environment at a major institution of Higher Education.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Excellent analytical and interpersonal skills.
• Excellent communication skills.
• Ability to manage change; foster improvement through innovation.
• Ability to effectively communicate with users, management, and colleagues.
• Ability to prioritize; and manage and perform numerous and diversified requests with limited assistance in a demanding, fast\-paced, and multi\-tasked environment.

Preferred Qualifications

• Four (4\) years working experience in a related processing environment at a major institution of Higher Education.

Equipment Utilized

• Microsoft Office.
• Oracle Student Financial Planning.
• COD.
• NSLDS.
• FAFSA Partner Portal.
• ELM.
• Banner.
• Salesforce Case Management.

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number 26ST0488

Posting Open Date 03/23/2026

Special Instructions to Applicants

Regional Campus Rutgers University\-New Brunswick

Home Location Campus Busch (RU\-New Brunswick)

City Piscataway

State NJ

Location Details

Pre\-employment Screenings

All offers of employment are contingent upon successful completion of all pre\-employment screenings.

Immunization Requirements

Under Policy 100\.3\.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non\-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non\-discrimination\-statement

Supplemental Questions

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Required fields are indicated with an asterisk (\*).

\ Do you have a Bachelor’s degree or an equivalent combination of education and/or experience?

+ Yes

+ No

\ Do you have at least two (2\) of years working experience in a related processing environment at a major institution of Higher Education?

+ Yes

+ No

\ Are you currently a member of URA\-AFT?

+ Yes

+ No

Applicant Documents

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Required Documents

• Resume/CV
• Cover Letter/Letter of Application

Optional Documents