VIRTUAL SUPPORT SPECIALIST

Virtual Support Specialist – A Plus Executive

About the Role

A Plus Executive is seeking a friendly, organized, and customer‑focused Virtual Support Specialist to join our growing team. In this role, you’ll be the first point of contact for clients, helping them schedule services, resolve questions, and ensure every customer feels valued and supported. Your work will directly contribute to creating a seamless, professional experience that reflects our commitment to excellence.

Key Responsibilities

• Provide exceptional customer service through phone, email, text, and chat support
• Manage appointment scheduling, service updates, and follow‑ups with clients
• Respond to inquiries about services, pricing, and availability in a timely and professional manner
• Handle customer concerns with empathy, problem‑solving, and clear communication
• Maintain accurate records of client interactions, service requests, and updates
• Support the operations team by coordinating schedules and relaying important information
• Assist with sending reminders, confirmations, and post‑service feedback requests
• Help maintain a positive brand image by delivering consistent, high‑quality support
• Perform light administrative tasks such as data entry, documentation, and CRM updates

Qualifications

• Strong communication skills with a warm, customer‑first approach
• Experience in customer service, virtual assistance, or administrative support
• Ability to multitask, stay organized, and manage time effectively
• Comfortable using scheduling tools, CRM systems, and basic office software
• Reliable internet connection and a quiet workspace
• Problem‑solving mindset with the ability to remain calm and professional
• Self‑motivated, detail‑oriented, and able to work independently

Preferred Skills

• Experience in the cleaning, hospitality, or service industry
• Familiarity with customer support platforms (e.g., Zendesk, HubSpot, or similar)
• Bilingual abilities are a plus

What We Offer

• Medical \& Other Benefits
• Flexible remote work
• Supportive team environment
• Opportunities for growth as the company expands
• Training and ongoing development

Pay: $24\.11 \- $29\.03 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote