Patient Care Coordinator

Patient Care Coordinator – Lead the Flow of a Thriving Hearing Care Practice in Greensburg, PA!

At D’Aurora Hearing and Audiology, our patients are neighbors, not numbers.

Position Summary

The Patient Care Coordinator (PCC) is the first point of contact and demonstrates

professionalism by using a patient centered approach of building trust, meeting needs, and

delivering solutions through recognizing the needs and opportunities that exists while

coordinating all clinic and patient support services within their specific clinic location(s).

The person screens the patient to determine how we can best help them. They respond to

questions regarding advertising promotions, learns to recognize potential “leads” and facilitate

smooth patient flow and services for the patient. They support the clinical and home office staff

by serving as the lead resource for office management including scheduling appointments,

handling administrative and financial processing, petty cash, insurance claim processing and

follow\-up, inventory tracking, and record\-keeping. PCC’s demonstrate excellent patient care and

work with the home office marketing team to coordinate events, outreach, and other growth\-

generating activities, including the incorporation of telemarketing and patient retention calls

as needed.

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire

about our services.

• Screen calls, identify better hearing candidates and facilitate excellent service by providing

the information necessary to secure an appointment.

• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while

in the office.

• Check patients in and out, collect and record payments, track revenue and accounting

activities to include: end of week close, bank deposits, posting of charges, entering invoices, payments and timely insurance claim processing.

• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home

office requests in a timely manner.

• Verify patient information, billing/insurance data, collect and process documentation and

maintain patient charts to include the filing of all patient records.

• Work with insurance and workers compensation agencies to facilitate authorizations and

benefit verification.

• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory,

and mail.

• Verify the status of and checking in hearing aids and repairs and track/maintain product

inventory.

• Work with the hearing care provider on grassroots marketing efforts that may include

compiling physician packets, coordinating educational seminars, and sending recall letters.

• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is

well maintained.

• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements:

• High school diploma; Associates degree in administrative, accounting, sales or customer

oriented field or equivalent work experience.

• A minimum of 10 years office management experience in a customer driven industry.

Required Skills:

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient,

colleague, and vendor population. This includes listening, sales and problem\-solving skills.

• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical/sales field experience and/or knowledge of procedures desirable.

Physical Demands:

• Ability to handle a busy office with interruptions, calls, walk\-ins and direct the flow of the office

with efficiency and grace.

• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds