Job Overview
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Join Anne Rothstein \& Associates \- American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Maple Plain, MN. At Anne Rothstein \& Associates, we pride ourselves on providing top\-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face\-to\-face and build lasting relationships within the community.
As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.
If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!
Salary Range: $24\.00 \- $29\.00 per hour
Benefits
Hourly Base Salary \+ Commission \+ Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon\-Fri Schedule
Career Growth Opportunities
Evenings Off
Dental Insurance
Vision Insurance
Life Insurance
Tuition Reimbursement
Requirements
Licensing: MN Property and Casualty
Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships.
Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast\-paced work environment.
Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.
Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.
Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.
Tech Proficiency: Basic computer skills and familiarity with office software applications.
Responsibilities
Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.
Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.
Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.
Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.
Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.
About Us
Dynamic, accomplished, results\-driven servant leaders with extensive experience and expertise in sales strategies, team building and business expansion. We possess a proven track record in effective business planning, processes, profitable business expansion, and the ability to pivot quickly in the ever\-changing market. We approach challenges and adversity with solutions, ethics, integrity and accountability. We exercise exceptional communication skills and have the unwavering ability to build strong, long\-term relationships.