Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
As a Full\-Time Medical Office Receptionist, you will provide high\-level service and support to client employees and their adult dependents at our Health Center located in New York City, NY. In this role, you will serve as the first point of contact, delivering a polished, concierge\-style experience while ensuring a welcoming and highly service\-focused environment for all patients and visitors.
This role goes beyond a traditional receptionist position—you will serve as a Client Ambassador for the health center, using strong customer service expertise to create a seamless, high\-touch experience for every individual who visits.
The schedule for this position is Monday, Wednesday, and Friday from 8:00 AM to 4:00 PM. On Tuesdays and Thursdays, the shift will rotate with the other Client Ambassador, working from 11:00 AM to 7:00 PM.
What You’ll Do
Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
Schedules appointments and enters appointment date and time into computerized scheduler.
Conducts reminder calls to all patients
Greets and directs patients, salespeople, and visitors
Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
Coordinates referrals for patients through insurance and other physician offices or specialists
Prepares all billings in computerized system for processing by finance
Collects payment from patients and reconciles daily cash reports
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
Follows through on commitments
Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
Demonstrates ability to perform and maintain Annual Competencies
May require other duties as assigned
What You’ll Bring
High school diploma/GED required
One year certificate from college or technical school with concentration in front office support for medical settings preferred
At least 3 year experience in a front desk/customer service related field required
Experience in a medical office preferred
Work\-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full\-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company\-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
Premise provides its reasonable and genuinely expected range of compensation for this job of $26\.25 \- $32\.81 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.
Should you have questions regarding this job posting, please contact askhr@premisehealth.com.
Street Address:
Work Location: In person