Accounting Support Clerk I - Chargebacks

Description:

Job Location:

Remote or Hybrid in Southlake, TX or Bakersfield, CA

Are you EPIC?

Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values:

* Excellence: Always exceeding expectations!

* Passionate: Executing with boldness!

* Innovative: Pioneering a better way!

* Collaborative: Together we win!

The EPIC Accounting Support Clerk I \- Chargebacks we are looking for:

Are you detail\-driven, analytical, and passionate about problem\-solving? We’re looking for an EPIC Chargeback Specialist to join our team and help us protect our business from financial losses while delivering exceptional service.

As a Accounting Support Clerk I \- Chargebacks, you will:

• Investigate and resolve chargebacks and disputes across multiple payment platforms.
• Analyze transaction data, receipts, and communication records to build strong cases.
• Prepare and submit compelling representments and rebuttals within required timeframes.
• Monitor chargeback trends to identify fraud risks and operational gaps.
• Collaborate with Customer Service, Risk, and Finance teams to resolve disputes efficiently.
• Maintain accurate documentation of all chargeback cases and outcomes.
• Stay up to date on card network rules (Visa, Mastercard, etc.) and industry best practices.
• Contribute to process improvements and documentation updates.

Requirements:

• 1\+ years of experience in chargeback management, payment processing, or fraud prevention.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication abilities.
• Familiarity with card network regulations and dispute resolution procedures.
• Ability to manage multiple cases independently and meet deadlines.
• Experience with chargeback platforms and CRM tools is a plus.

Benefits

• Medical, Dental, Vision Insurance
• 401k with 4% company match
• Time off: 10 days of PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday (from the preapproved HFD list)
• EPIC company culture