We've made a lot of progress since opening the doors in 1942, but one thing has never changed \- our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
The Ochsner Patient\-Centered Navigation Program implementing a specially trained Emergency Department (ED) Navigator role to reduce the use of emergency departments for non\-emergent reasons. The navigator will achieve streamlined patient care transitions and redirection to appropriate levels of care utilizing hospital and community resources to effectively educate and empower patients and their families.Education
Required – Associate’s degree with required related experience
Preferred \- Bachelor's degree
Work Experience
Required \- 6 years’ work experience in a clinical setting, case management, home health care or social services setting working directly with patients/clients.
Preferred – Experience in social services or outpatient clinical settings with knowledge of community resources.
Job Duties
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Conduct Initial Evaluation and Engage Patient/Family
- Identify Patient Needs and Connect Patients to Appropriate Resources
- Utilize Behavior Change Strategies to Educate Patients and Families
- Leadership Responsibilities and Continuing Education
- Maintain certifications and engage with continuing education opportunities.
- Other related duties as required.
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows\-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Strong oral and written communication skills.
- Proven leadership skills, ability to think critically, problem\-solve, work independently, self\-initiate, multi\-task, and work effectively in a team environment.
- Highly organized and detail\-oriented.
- Understanding of motivational interviewing techniques.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Knowledge Skills and Abilities (KSAs)
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work \- Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1\) when it requires walking or standing to a significant degree; or (2\) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3\) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure to communicable diseases.
Are you ready to make a difference? Apply Today!
*Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.*
*Please refer to the job description to determine whether the position you are interested in is remote or on\-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.*
*Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504\-842\-4748 (select option 1\) or* *careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.***
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.