Customer Service Coordinator

Job description:

Company Overview

Post Alarm Systems is one of the oldest and largest privately\-owned full\-service security companies in Southern California, operating since 1956\. We are committed to delivering cutting\-edge security products and exceptional client care, ensuring our customers feel safe and secure.

Summary

We are seeking a Customer Service Coordinator to join our team at Post Alarm Systems. This role is crucial in supporting daily operations and enhancing customer satisfaction in a fast\-paced and customer\-focused environment. Candidate must be able to multi task and work independently within a team framework. The position is based in Southern California working from our satellite office located in the City of Orange.

Responsibilities

• Provide exceptional customer service to clients via phone and email.
• Create and manage customer accounts using company provided software
• Perform accurate customer data entry and maintain up\-to\-date records
• Verify alarm signals received from technicians in the field and ensure appropriate follow\-up
• Activate and finalize customer accounts
• Manage general office tasks and administrative duties.
• Assist with calendar management by scheduling sales, installation and service appointments.
• Support Manager in all administrative and coordination duties.
• Serve as a communication bridge between the sales, accounting, and service departments.
• Maintain an up\-to\-date log of all jobs created and email job status reports to relevant departments as needed.
• Perform any additional tasks that benefit the jobsite, customer experience, or company operations.

Requirements

• Proven experience in a customer service role, preferably in an office environment.
• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Familiarity with phone systems and office equipment.
• Experience with Google Workspace is a plus.
• Ability to manage multiple tasks efficiently in a fast\-paced environment.

If you are ready to contribute to a dedicated team that values quality service, we invite you to apply for the Assistant position at Post Alarm Systems today!

Pay: $20\.00 \- $23\.00 per hour

Schedule:

• Monday to Friday
• 7:00AM\-3:30PM

Pay: $20\.00 \- $23\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person