Position Details:
Title: Strategic Account Coordinator
Department: Customer Care
Reports to: Account Service Rep III Lead
Location: Dearborn
Job Classification: Remote
FLSA Status: Non\-Exempt
Job Band: Business Support
Job Summary
This position is responsible for supporting the Account Service team with generating reports, processing iDocs, entering and managing manual contracts, manage firm orders, processing return authorizations, researching shortages, mis\-delivered cartons and creating debit/credit memos.
Inspired by Hard Work
At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
- Enter and manage manual account contracts and bulk orders for conversion and cancelations. Maintain the contract template as needed. Generate reports for conversion on request
- Manual orders entered as needed \- Handle simple and complex order entry
- Monitor iDocs throughout the day and report to the Strategic Account Specialists where errors cannot be cleared
- Generate and format reports in SAP, Power BI or WEBi for the Strategic Account Specialists team based on outlined format for account.
- Removing delivery blocks as directed by account specialists for accounts specific needs
- FR Rush email requests processing and respond to requests within 3 hours
- Maintain delivery block removal for firm orders, extending cancel dates, reinstatements and requested delivery date changes
- Process return authorizations, research shortages, mis\-shipments of cartons and creation of debit/credit memos as needed
- Coordinate special projects as requested by leadership
- High school diploma or equivalent required; associates degree preferred
- A minimum of 2 years Carhartt Customer Service or Order Fulfillment/Management experience required
- Knowledge of relevant computer applications required including SAP, Excel, MS Word – Data Warehouse preferred
- Knowledge of Sales Order Processing, Distribution Center operations and/or Warehouse Management system
- Strong interpersonal skills and communication skills
- Ability to work independently and within a team environment working with minimal supervision – self motivated
- Problem solving skills – customer service focused and results oriented – detail oriented
- Strong organizational, prioritization and multitasking capabilities – work in a fast\-paced environment
- Attention to detail and strong accuracy skills required
- Excellent communication skills – both verbal and written
- Normal office environment – cubicle setting
- Some travel may be required (approx. 2%)
- This position has a Remote location: Associate will have no regular requirement to be on\-site. Travel on\-site is limited to special events.
- Carhartt is a tobacco free workplace.
Required Education
Required Skills \& Experience
Physical Requirements and Working Conditions
\#LI\-REMOTE
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.