Job Summary
Rocket City Water Wizards™ — the ONLY Service\-Disabled Veteran\-Owned Small Business in the global pool and spa industry — is hiring a Secretary / Administrative Assistant to keep our office running and our CEO on track. This role starts remote and will transition to in\-office as we grow. You'll be the first voice our customers hear on the phone, so professionalism matters. We're a small, fast\-growing company with an A\+ BBB rating and over 4,000 completed projects. If you're organized, reliable, and don't need to be micromanaged, we want to talk to you.
Pay: $13 – $15/hr (based on experience) Schedule: Monday – Friday, 8:00 AM – 6:00 PM \| Saturdays 9:00 AM – 4:00 PM as needed Location: Remote to start, transitioning to in\-office (Decatur, AL area) Subject to background check and drug test — zero\-tolerance organization
Responsibilities
- Answer company phone lines during business hours with a professional and friendly demeanor — you are the first point of contact for all customers
- Manage the CEO's calendar, schedule service appointments, site visits, and meetings
- Monitor and organize email inbox — respond to basic inquiries, forward messages, and flag priorities
- Follow up with customers to confirm appointments, check satisfaction after service, and handle basic questions
- Send invoices, track payments, and perform basic data entry
- Manage reminders, deadlines, and to\-do lists to keep daily operations on schedule
- Organize files, documents, and records — both digital and physical
- Order office supplies and handle general administrative tasks as needed
- Communicate with vendors and suppliers as directed
- Strong phone etiquette and professional communication skills — written and verbal
- Organized and detail\-oriented with the ability to manage multiple tasks at once
- Comfortable with basic computer skills: email, spreadsheets, scheduling tools, and word processing
- Self\-starter who takes initiative without constant direction
- Reliable and punctual — if you say you'll be somewhere or do something, you follow through
- Prior office or administrative experience is preferred but not required — we'll train the right person
- Familiarity with invoicing or bookkeeping software (QuickBooks, etc.) is a plus but not required
- Ability to work independently in a remote setting and transition to an in\-office environment
- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
Skills
About Us
Rocket City Water Wizards™ is Northern Alabama's premier pool construction, renovation, and maintenance company. We serve 250\+ customers across Northern Alabama and Southern Tennessee, hold an A\+ BBB rating, and operate with military\-grade precision. Our motto: "Their Best Is Our Baseline."
We are an equal opportunity employer. Veterans and military spouses are encouraged to apply.
Pay: $10\.00 \- $14\.00 per hour
Benefits:
Work Location: Remote