Customer Support Specialist (Customer Support Management)

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS) is looking for Entry Customer Support Specialist to join our team in Seattle, WA. Position Responsibilities: Enhance and strengthen customer relationships, develops an understanding of customer culture and business strategies. Coordinate with internal teams to fact find and obtain solutions to resolve customer claims. Collect supporting data and request documentation from customers through email and internal systems. Direct discrepancies to internal teams responsible for action, monitor for updates, and escalate as needed. Interact with internal partners through face\-to\-face/ virtual meetings, phone calls, emails and other media. Use multiple Boeing systems in a fast\-paced environment. Follow best practices and local work instructions in daily work; identify opportunities for process improvements. Responsible for managing own backlog and working with team to achieve Key Performance Indicator targets. Respond timely to customer inquiries and advise customers regarding claim status and disposition. Flexibility to provide on\-site warehouse support to work with receiving, warehouse, quality and material departments to resolve material issues. undefined Basic Qualifications (Required Skills/Experience): General experience with Supply Chain Processes Strong communication and problem\-solving skills Attention to detail and strong analytical skills Ability to work and collaborate cross functionally across multiple organizations Microsoft Suite proficiency Preferred Qualifications (Desired Skills/Experience): Bachelors degree or equivalent work experience Basic analytical skills Experience with conflict management Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Total Rewards \& Pay Transparency: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $65,450 \- $88,550 Applications for this position will be accepted until Oct. 07, 2026 Export Control Requirements: This is not an Export Control position. Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Your Benefits ----------------- No matter where you are in life, our benefits help prepare you for the present and the future. Generous company match to your 401(k). Industry\-leading tuition assistance program pays your institution directly. Fertility, adoption, and surrogacy benefits. * Up to $10,000 gift match when you support your favorite nonprofit organizations. These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union\-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.