HCV Clerical Assistant

General Definition of Work Performs work assisting Housing Choice Voucher (HCV) Case Specialists, HCV Manager and HCV clients, updating department files, executing record\-keeping duties, coordinating inbound and outbound phone calls, conducting community outreach, and other work as apparent or assigned. This position reports to the Housing Choice Voucher Manager. Essential Functions To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without a reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible. Answers client inquiries concerning rent, special maintenance, damage, and other charges or fines that have been levied by the landlord; passes along complaints regarding a landlord’s failure to repair or maintain a rental unit to the HCV Department Manager; and follows through on general complaints with program participants. Provides information on established routines and procedures to clients and landlords as needed. Assists with managing HCV waiting list. Assists residents and the public in completing forms which affect management operations and functions. Maintains office traffic log and waiting area. Answers office phone pleasantly and professionally. Helps maintain and organize general office files. Assists in tasks such as data entry of applications and scheduling of interviews. Assists clients and landlords with the signing of new leases and contracts. Assists with monthly re\-examination process. Adheres to guidelines as outlined in the Administrative Plan for HCV. Minimum Qualifications High School Diploma or GED and minimal years of experience in Business Management, Reception, Hotel Front Desk, Clerical, Data Entry, Office Management or Social Work, or a combination of equivalent education and experience. Preferred Qualifications Associates degree in business and considerable years of experience Business Management, Reception, Hotel Front Desk, Clerical, Data Entry, Office Management or Social Work, or a combination of equivalent education and experience. Special Qualifications Valid state identification or driver’s license in the Commonwealth of Virginia Working Conditions The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible. Employees sit frequently or most of the time of the time but may seldom or never walk or sometimes stand for periods of time. This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity. Sensory requirements include standard vision requirements, ability to express ideas and standard hearing requirements. Physical Exertion (Pounds) Up to 10 Sometimes Up to 25 Seldom or never Up to 50 Seldom or never Up to 100 Seldom or never 100 or more Seldom or never Environmental Exposures Work near moving mechanical parts Seldom or never Work in high, precarious places Sometimes Toxic or caustic chemicals Seldom or never Outdoor weather conditions Seldom or never Extreme Cold, non\-weather Seldom or never Extreme Heat, non\-weather Seldom or never Noise Level Seldom or never APPLICATION: This class specification is intended to illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties that may be required of an employee or be used to limit the nature and extent of assignments such individuals may be given. This is not an employment contract and does not alter any employee's at\-will employment status. \#HP