Admissions Support Coordinator

JOB TITLE: Admissions Support Coordinator REPORTS TO: Regional Director of Admissions POSITION SUMMARY: The Institute of Culinary Education (ICE) is seeking an Admissions Support Associate to join our Admissions team and help guide prospective students through the admissions process. ICE is one of America’s leading centers for culinary education and the largest culinary school in New York City and Los Angeles. We are passionate about helping students of all ages and backgrounds pursue their culinary career dreams. We’re looking for an Admissions Support Associate who is passionate about the world of food and is excited to contribute to our growing organization. Success in this role requires a genuine desire to assist others in a team\-oriented environment. The Admissions Support Associate will join a team that annually serves 1000’s of prospective students who are looking to pursue their dreams of a culinary education by attending ICE. The Admissions Support Associate is a key member of our Admissions team and reports directly to our Assistant Director of Admissions Support. We support and reward creativity, performance, professional development and team involvement. We also have fun, and eat well, in the process! Key Job Responsibilities: Support Admissions representatives and applicants throughout the enrollment process by collecting, reviewing, validating, and tracking required admissions and enrollment documentation. Review applicant and student files for completeness and accuracy, with an auditor’s eye for detail, to help ensure institutional, regulatory, and compliance requirements are met. Process applications, enrollments, and related admissions documentation accurately and efficiently while maintaining timely and accurate records within the CRM and other admissions systems. Serve as a forward\-facing customer service representative for the school, responding professionally and promptly to applicant questions by phone, email, and in person. Maintain organized tracking systems for outstanding admissions requirements, documentation, deadlines, and follow\-up activities; proactively identify missing information and communicate next steps. Manage multiple priorities and administrative responsibilities simultaneously in a fast\-paced environment, with the ability to pivot quickly as departmental priorities change while maintaining accuracy and follow\-through. Support Admissions events and department operations, including applicant and guest check\-in, scheduling, attendance tracking, data entry, event preparation, and coordination with appropriate departments. Identify, communicate, and appropriately escalate potential compliance, documentation, or data\-integrity concerns, including issues related to applicant files, CRM records, and Admissions requirements. Collaborate closely with Admissions representatives and other departments to resolve applicant issues and support an efficient enrollment experience. Perform additional administrative and Admissions Support responsibilities as assigned. Experience and Educational Requirements Associate degree or relevant professional experience. Minimum of two (2\) years of experience working in a fast\-paced, team\-oriented environment, preferably in admissions, education, customer service, administration, data management, or a related field. Strong organizational skills with exceptional attention to detail and the ability to review information for accuracy, completeness, and consistency. Strong written and verbal communication skills, with excellent interpersonal and customer service abilities. Demonstrated critical\-thinking and problem\-solving skills, with the ability to recognize issues, research information, and determine when escalation is appropriate. Ability to prioritize and manage multiple assignments, deadlines, student files, and competing responsibilities while maintaining accuracy. Proficiency in Microsoft Excel and Word and Google Docs, with the ability to learn CRM platforms and other software systems quickly. Strong data\-entry and record\-management skills, with an emphasis on accuracy and consistent documentation. Dependable, proactive, adaptable, and comfortable working both independently and collaboratively as part of a team. Flexible schedule required, including evening and occasional weekend availability. Work schedules may include morning, evening, and occasional later shifts based on Admissions department needs. To apply: Forward resume and cover letter with your salary expectations to mriedell@ice.edu Subject: Admissions Support Associate (Only applicants meeting the position’s requirements and salary requirements will be considered) PAY: $20\.00 \- $25\.00 Per Hour The position is full\-time and requires flexibility to work evening and weekend shifts, including Saturday and Sunday coverage, according to the department schedule, which is set in advance. BENEFITS: Health Insurance Dental Insurance Vision Insurance Disability Insurance Life Insurance Paid Time Off Employee Tuition Assistance Free tuition in ICE’s Career Training programs Free Recreational Classes Flexible Spending Account 401(k) Work Location: In person About ICE: The award\-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America’s leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2015, ICE built and moved to a new flagship location in lower Manhattan, NY. In 2019, USAToday ranked ICE the “\#1 culinary school in America”. The foundation of ICE is its programs in Culinary Arts, Pastry \& Baking Arts, Restaurant \& Culinary Management, Hotel \& Hospitality Management and Health\-Supportive Culinary Arts. ICE’s programs are intensive, sophisticated and can be completed in 6\-13 months. In addition to career programs, ICE offers a vast menu of recreational courses for the public, and a highly developed special events division. ICE continues to grow and evolve with the launch of its LA campus in 2018, the acquisition of the Natural Gourmet Institute in 2019 and the acquisition of the French Culinary Institute (ie International Culinary Center) in 2020\. For more information about ICE, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram. Watch our videos on YouTube at: https://www.youtube.com/iceculinary The Institute of Culinary Education is an equal opportunity employer.*