Medical Assistant/Receptionist

Front Office / Certified Medical Assistant (CMA) – Dual Role Position Summary We are seeking a highly organized, dependable, and patient\-focused Front Office / Certified Medical Assistant (CMA) to join our team. This is a dual\-role position that is primarily front\-office oriented, with the additional responsibility of maintaining an active CMA certification and cross\-training to provide clinical coverage when needed. The ideal candidate will be comfortable managing front\-office responsibilities while remaining flexible and prepared to step into a clinical support role to help maintain smooth clinic operations during staffing shortages, increased patient volume, or other coverage needs. Primary Front Office Responsibilities Manage and coordinate patient referrals, including tracking and follow\-up as needed. Process and respond to medical record requests in accordance with office procedures and privacy requirements. Manage the Doxy/Telehealth platform, including assisting with virtual visits and troubleshooting basic patient access issues. Confirm appointments for the upcoming week and ensure patients have the necessary appointment information. Answer incoming phone calls and assist patients with questions, scheduling, and general needs. Check patients in and out for appointments. Collect copays, payments, and outstanding patient balances. Maintain accurate patient demographic, insurance, and appointment information. Provide a welcoming, professional, and efficient patient experience. Assist with other front\-office administrative responsibilities as needed. Clinical Coverage \& Cross\-Training Although this position will be primarily front\-office focused, the employee will maintain their CMA certification and receive cross\-training to provide coverage for the clinical team when needed. Clinical support responsibilities may include: Providing CMA coverage during staff absences, increased patient volume, or other clinic needs. Assisting with patient rooming and routine clinical workflows. Supporting clinical staff within the employee's training, certification, and scope of practice. Cross\-training and providing coverage for Spravato and TMS services as needed. Maintaining familiarity with applicable clinical protocols and workflows. Assisting with other clinical duties as appropriate to support continuity of patient care. Qualifications Current Certified Medical Assistant (CMA) certification required. Previous medical office or healthcare experience preferred. Strong organizational and communication skills. Excellent attention to detail and follow\-through. Professional, friendly, and patient\-centered approach. Comfortable working with patients in person, by phone, and through telehealth platforms. Ability to handle confidential patient and medical information appropriately. Strong computer skills and ability to learn and navigate multiple healthcare platforms. Ability to multitask and prioritize responsibilities in a busy clinical environment. Willingness to cross\-train and provide clinical coverage when needed. Ability to work effectively as part of a team and adapt to changing clinic needs. The Ideal Candidate We are looking for someone who enjoys the front\-office side of healthcare but also wants to utilize their CMA training and certification. This position is designed to be primarily focused on front\-desk operations while providing the flexibility to step into a clinical support role when our current staff needs coverage. The successful candidate will be organized, adaptable, dependable, and team\-oriented, with a willingness to help wherever needed to keep the clinic running smoothly and provide an excellent patient experience. Pay: $18\.00 \- $20\.00 per hour Benefits: Paid time off Work Location: In person