Computer Technician

Part\-Time Computer Repair Technician Anticipated Start Date: January 1, 2027 Rapid Response IT is a growing IT service provider looking for a friendly, experienced, and dependable Part\-Time Computer Repair Technician to join our team as we expand into a future physical computer repair location. This position is expected to begin January 1, 2027 and will primarily work Saturdays and Sundays, approximately 10–11 hours per day. The technician will assist customers and handle computer repairs from initial check\-in through diagnosis, repair, payment, and device pickup. We're looking for someone who enjoys technology, takes pride in solving problems, and is comfortable working directly with customers. As Rapid Response IT continues to grow, this position may also provide an opportunity to transition into a full\-time role for someone interested in expanding into mobile residential and commercial IT services. What You'll Do Welcome customers and complete device check\-in and customer intake. Listen to customer concerns and gather information about the problems they're experiencing. Diagnose desktop and laptop hardware and software issues. Perform computer repairs, upgrades, maintenance, and troubleshooting. Install and troubleshoot Windows, drivers, applications, and related software. Replace and upgrade components such as storage drives, RAM, power supplies, cooling components, and other hardware. Perform malware removal, system optimization, data transfers, and other approved services. Explain diagnostic findings and repair recommendations in clear, understandable terms. Create and maintain accurate repair tickets. Document diagnostics, repairs, parts used, customer approvals, and completed work. Communicate with customers regarding estimates, approvals, repair status, and completed devices. Handle customer payments and provide receipts. Maintain a clean, organized, and professional repair area. Properly handle and secure customer devices and information. Help customers learn about other Rapid Response IT products and services when appropriate. Perform other computer repair and customer service responsibilities as needed. What We're Looking For Previous professional experience in computer repair, IT support, help desk, field service, or a closely related technical role is required. We're looking for someone who also has: Strong computer hardware and software troubleshooting skills. Experience working with Windows computers. Familiarity with common desktop and laptop repairs and upgrades. The ability to troubleshoot problems methodically and independently. Good communication and customer service skills. The ability to explain technical issues to customers in an easy\-to\-understand way. Attention to detail when documenting repairs and updating tickets. Comfort handling customer payments and transactions. Dependability, professionalism, and good time\-management skills. The ability to safely lift and move desktop computers, monitors, and other common computer equipment. Consistent Saturday and Sunday availability. Schedule \& Compensation Starting Pay: $17\.00 per hour Anticipated Start Date: January 1, 2027 Schedule: Saturdays and Sundays Approximately 10–11 hours per day Approximately 20–22 hours per week Part\-time Important Information About the Work Location This position is being created as part of Rapid Response IT's planned expansion into a future physical computer repair location. The planned workspace is located within a non\-HVAC / non\-climate\-controlled facility. Candidates should be comfortable working in an environment where indoor temperatures may fluctuate based on outdoor temperatures and seasonal weather conditions. We want to be transparent about the work environment so applicants can determine whether the position is a good fit before accepting employment. Appropriate measures, such as fans and other available equipment, may be used to help maintain a comfortable and safe working environment. Opportunity for Future Full\-Time Employment As Rapid Response IT continues to grow, this position has the potential to develop into a full\-time Computer Repair / Mobile Repair Technician position. For employees interested in future full\-time opportunities, additional responsibilities may include traveling to customer locations and providing on\-site IT services to both residential and commercial clients. Mobile technician responsibilities may include: Traveling to homes and businesses throughout our service area. Performing on\-site computer diagnostics and repairs. Troubleshooting computers, networks, printers, and other supported technology. Managing mobile service tickets and customer communications. Collecting and processing customer payments. Providing professional on\-site customer service. Transporting the tools and equipment necessary to complete service calls. Employees performing mobile technician duties must have a valid driver's license and access to a safe, reliable vehicle suitable for traveling to customer locations. Transitioning into a full\-time position is not guaranteed and will depend on company growth, available workload, employee performance, qualifications, reliability, and interest in taking on additional responsibilities. Confidentiality Our technicians are trusted with customer computers and may encounter personal, confidential, or business\-sensitive information while performing their jobs. All employees are required to sign a Non\-Disclosure Agreement (NDA) and follow Rapid Response IT's confidentiality, privacy, and information\-security policies. Customer information should only be accessed when necessary to perform authorized services and must always be treated professionally and confidentially. Join a Growing IT Company Rapid Response IT is continuing to grow, and we're looking for someone who would like the opportunity to grow with us. This position is a great fit for an experienced technician who enjoys repairing computers, helping customers, working independently, and being part of a developing local IT service company. Position Type: Part\-Time Starting Pay: $17\.00/hour Expected Hours: Approximately 20–22 per week Schedule: Saturdays and Sundays Anticipated Start Date: January 1, 2027 Work Location: In Person Job Type: Part\-time Pay: From $17\.00 per hour Benefits: Employee discount Compensation Package: Bonus opportunities Hourly pay Yearly bonus Work Location: On the road