IT System Administrator 1/2

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing Shape the future of public service through mobile innovation. Join our dynamic Enterprise Applications team and take the lead in supporting and evolving the mobile applications that power essential services across the State of Alaska. As an IT System Administrator, you will help drive the mobile experience behind myAlaska—one of the State’s most widely used public\-facing platforms. This is a unique opportunity to build a lasting career while contributing to high\-impact, high\-visibility services used by Alaskans every day, including the Permanent Fund Dividend application, Unemployment Insurance, the Health Insurance Marketplace, and more. In this role, you will: Support, publish, update, and manage the full lifecycle of the myAlaska mobile application and other statewide enterprise applications; ensuring that mobile services remain fast, reliable, and secure. Maintain and monitor app store presence, compliance, and performance, providing clear metrics on usage and release activity. Collaborate across the enterprise by working directly with business analysts, project managers, contractors, security teams, and department leadership to gather requirements and translate them into mobile and enterprise solutions that meet State standards. Solve complex challenges by testing, validating, and troubleshooting across environments, coordinating certification processes, and ensuring release readiness. Administer and support the underlying infrastructure that enables our applications—including virtual machines, containers, identity services, databases, operating systems, and cloud\-native components. Document with clarity and precision to maintain reliable records of system configurations, release procedures, and technical decisions—strengthening knowledge transfer and future\-focused improvements. If you're passionate about mobile application support and want to help deliver services that truly matter, this is your chance to lead, contribute, and grow—right here in the Last Frontier. Our Organization, Mission, and Culture Our Vision: One government, empowered by innovative technical collaboration. Our Mission: Simplify processes, boost efficiency, and protect Alaskans’ data by delivering secure, improved government services through teamwork and modern solutions. Why You’ll Love This Job Impact That Matters: Your work directly improves the digital services relied upon by Alaskans statewide. Innovation Every Day: Be part of a team committed to creativity, efficiency, and solving complex problems. Collaboration at Scale: Work alongside experts in Datacenter, Cloud Infrastructure, Networking, Identity Services, Security, and more. Continuous Growth: Learn and apply cutting\-edge technologies across enterprise systems. The Benefits of Joining Our Team Work with talented professionals who embrace the dynamic challenges of statewide IT systems. Opportunities for technical training, professional development, and advancement within OIT and the State of Alaska. Competitive salary and a robust benefits package including employer\-contributed retirement, medical/dental/vision coverage, and group insurance options like life, disability, and pet insurance. Flexible, supportive work culture that values work/life balance: + Hybrid telework options + Flex time arrangements to earn additional leave + Schedule adjustments for special situations The Working Environment You Can Expect This position may work from Anchorage (619 E Ship Creek Ave) or Juneau (333 Willoughby Ave), both located near restaurants, coffee shops, and recreation areas. When onsite, your work environment is a professional technology office with modern tools and collaboration spaces. Who We Are Looking For We are interested in candidates who possess some or all of the following position specific competencies: Object Technology: Knowledge of the principles, methods, tools, and techniques that use object\-oriented languages, analysis, and design methodologies. Computer Languages: Knowledge of computer languages and their applications to enable a system to perform specific functions. Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data. Minimum Qualifications -------------------------- Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. IT System Administrator 1 Any combination of education and/or experience that provides the applicant with competencies in: Hardware: Knowledge of specifications, uses, and types of computer or computer\-related equipment. Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications. Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Equivalent to those typically gained by: Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools. IT System Administrator 2 Any combination of education and/or experience that provides the applicant with competencies in: Hardware: Knowledge of specifications, uses, and types of computer or computer\-related equipment. Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications. Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues. Equivalent to those typically gained by: Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on\-line, self\-study, and on\-the\-job), from accredited and unaccredited sources, and long\-duration (such as a post\-secondary degree) and short\-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. Additional Required Information ----------------------------------- Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. At time of interview, please be prepared to provide: Three (3\) professional references and current contact numbers, including two (2\) current or former supervisors; Copies of your two (2\) most recent employment performance evaluations if available; please substitute with letters of recommendation if evaluations are not available. A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) to verify that you meet the minimum qualifications. if not provided, transcripts will be required prior to appointment. APSIN Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance. EDUCATION If post\-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full\-or part\-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/ EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1\-800\-587\-0430 or (907\) 465\-4095 in Juneau or TTY: Alaska Relay 711 or 1\-800\-770\-8973 or correspond with the Division of Personnel \& Labor Relations at: P.O. Box 110201, Juneau, AK 99811\-0201\. The State of Alaska is an equal opportunity employer. NOTICE If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. WORKPLACE ALASKA APPLICATION QUESTIONS \& ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1\-800\-587\-0430 (toll free) or (907\) 465\-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword Contact Information ----------------------- Ryan Kersten IT System Administrator 4 ryan.kersten@alaska.gov Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental + The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) + The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates \& Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group\-based insurance premiums for + Term life (employee, spouse or qualified same sex partner, and dependents) + Long\-term and short\-term disability + Accidental Death and Dismemberment + Long\-term care (self and eligible family members) + Supplemental Survivor Benefits Employee\-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See https://drb.alaska.gov/retiree/ for additional information Paid Leave \& Other Benefits Personal leave with an accrual rate increase based on time served Twelve (12\) paid holidays a year