Student Services Specialist Senior

Salary Range ---------------- $20\.82 \- $27\.07/hourly, DOE Grade --------- 111 Work Schedule ----------------- Monday \- Thursday, 9am \- 6pm, Friday 8am \- 5pm; some evenings and weekends may be required Summer Hours: Monday \- Thursday, 7am\-6pm Schedule is based on the operational needs of the department and EMCC Work Calendar ----------------- 12 Months Maricopa Summary -------------------- 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college. We don’t just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement -------------------- Estrella Mountain Community College (EMCC) has been making high\-quality, affordable education accessible in The West Valley since 1992\. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in\-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest\-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students. Benefits ------------ Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well\-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company\-paid Life Insurance, AD\&D, and Short\-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer\-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health \& Wellness Programs: District\-Wide Wellness Program with Workshops and Webinars Monthly Health \& Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight\-On\-Site Eye Care Services Pre\-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full\-time for an eligible employer) Job Summary --------------- Estrella Mountain Community College (EMCC) is hiring two (2\) Student Services Specialist Sr. This position works within the Admissions and Records Department. This position is responsible for coordinating Admission and Records office functions, assists faculty, staff and students with various Admissions and Records activities, applying standard techniques and procedures, compliance standards, resolves problems, provides student services support, and serves as an informational resource, and makes process improvement recommendations. To best serve the students, department, and college, this position is fully in\-person. Essential Functions ----------------------- 30% – Admissions Logistics and Compliance --------------------------------------------- Coordinates daily Admissions and Records functions including, but not limited to, application processing, graduation processing, transcript evaluation, tuition classification and lawful presence determinations, refund appeal research, records retention, and compliance tracking. Reviews and processes student applications and supporting documentation for accuracy, completeness, and regulatory compliance; requests and verifies additional information as needed. Evaluates incoming transcripts following district\-wide processes, including GPA calculations, transfer credit review, transcript recording, and National Student Clearinghouse updates. Interprets and applies applicable federal, state statues, and district policies, and procedures related to admissions, registration, residency, visas, enrollment verification, and records management. Provides information and may administer admissions related processes and programs such as placement criteria, specialized enrollments and programs, scholarships, financial aid related support services, and fee assessments as assigned. Prepares records for permanent storage or disposal in accordance with records retention and compliance requirements. 30% – Operations, Data Integrity, and Quality Assurance ----------------------------------------------------------- Coordinates workflow, daily operations, and compiles daily operational staffing schedules as directed to ensure timely and efficient delivery of Admissions and Records services. Maintains the accuracy, integrity, and security of student information systems, databases, reporting tools, and document management platforms. Performs online data entry, document processing, and system updates related to admissions, registration, transcripts, residency, enrollment status, and degree verification. Gathers, compiles, analyzes, and reports enrollment and student services data for departmental decision making, institutional planning, and government reporting. Runs data cleanup and quality control reports; verifies last date of attendance and updates student records in compliance with applicable policies and regulations. Prepares and maintains correspondence, reports, presentations, operational documentation, and audit support materials. Identifies process gaps and supports continuous improvement efforts by recommending workflow enhancements and assisting with policy and procedure implementation. 30% – Frontline Services, Staff Coordination, and Technical Support ----------------------------------------------------------------------- Provides direct admissions, registration, and records support to students through front counter, phone, and electronic channels; independently resolves complex or escalated cases and provides guidance and support to part\-time staff when advanced or high\-level issues arise. Facilitates training workshops for cohorts of students and employees, identifies barriers to enrollment or persistence, and connects students with appropriate institutional resources. Serves as a primary point of contact for admissions, registration, transcript services, residency inquiries, and enrollment related questions in\-person, over\-the\-phone, and electronically. Coordinates, trains, and provides functional guidance to full\-time staff, student workers, and temporary employees to ensure consistent, compliant, and high quality customer service. Provides training, orientation, and technical assistance to staff on systems, workflows, processes, and regulatory requirements as assigned. Collaborates with campus departments, district offices, and external partners to support admissions initiatives for special programs, and enrollment activities. 10% – Administrative Support, Projects, and Other Duties ------------------------------------------------------------ Coordinates or supports special projects, events, or initiatives related to admissions, enrollment management, and student services. Assists with evening or special enrollment activities as operationally required. Performs other related administrative duties, reporting tasks, and operational support functions as assigned and commensurate with the classification level. Participates in training, meetings, and professional development activities to remain current on policies, systems, and best practices. Minimum Qualifications -------------------------- Associate’s degree from a regionally accredited institution in business administration, education or directly related field, and two (2\) years of full\-time equivalent experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High School diploma/GED and four (4\) years of full\-time equivalent experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. An equivalent combination of the conferred degree and directly related full\-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications -------------------------- Two (2\) years of experience working in a team environment One (1\) year of experience working with students from varied backgrounds/post\-secondary student population Two (2\) years of customer service experience with a high degree of public contact, including, but not limited to, in\-person, telephone, e\-mail, text, and/or chat One (1\) year working with federal and state requirements (e.g., lawful presence/residency determination) One (1\) year of experience working in an educational environment providing support services in higher education One (1\) year of experience in data compilation, database management, or data analysis. One (1\) year of full\-time, relevant MCCCD experience within the previous two years. Special Working Conditions ------------------------------ May be required to work at multiple sites or locations Users of campus vehicles must meet district minimum standards regarding driving: https://district.maricopa.edu/regulations/admin\-regs/section\-4/4\-14 May be required to lift or carry up to 25lbs with or without a reasonable accommodation. May be required to view a computer monitor for a prolonged period of time; Additional Considerations: Providing coverage at off\-site locations and the ability to pass a fingerprint clearance process and or Designated School Official (DSO) International Student Liaison requirements may be required (i.e. high schools or college program facilities). How to Apply ---------------- Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full\-Time or; Part\-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11\) including job title, job duties, for each position held and name of employer for each position. * Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990\. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD’s policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date ---------------------- Open until filled Estimated first review on July 27, 2026 Must apply by 11:59 P.M. on July 26, 2026, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, \& Clery Act ------------------------------- Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.