Receptionist/Administrative Assistant

The Receptionist / Administrative Assistant is the heartbeat of our office and the welcoming face of Right at Home Bergen County. As the first point of contact for families, caregivers, clients, applicants, and referral partners, you will create positive first impressions through exceptional customer service, professionalism, and genuine compassion. This role is much more than answering phones—it's about keeping the office organized, supporting our caregiving team, ensuring a smooth onboarding experience for new employees, and serving as the on\-site liaison for our remote leadership team. You'll help coordinate daily office operations, maintain accurate records, and ensure every visitor and caller receives prompt, friendly, and professional assistance. We're looking for someone who enjoys helping people, thrives in a fast\-paced environment, pays close attention to detail, and takes pride in being the dependable person everyone can count on. Schedule Full\-Time Monday through Friday 8:00 AM – 4:00 PM In\-office (Hawthorne, NJ) Qualifications Education Required High school diploma or equivalent Basic computer proficiency, including email, Microsoft Office, data entry, and internet applications Preferred Associate's degree in Business Administration, Office Administration, Healthcare Administration, or a related field Training or certification in Medical Office Administration or Administrative Support Experience Required At least one (1\) year of experience in reception, front desk, customer service, or administrative support Experience managing a multi\-line phone system and directing high volumes of incoming calls Experience maintaining confidential records with professionalism and discretion Comfortable learning and using multiple software applications and office technology Preferred Experience in home care, home health, healthcare, medical offices, or senior care Experience using WellSky, Paychex, or similar scheduling, HR, or payroll systems Experience assisting with employee onboarding, including I\-9 verification, new hire paperwork, and personnel files Experience supporting managers or teams working remotely or in a hybrid environment Skills \& Personal Qualities Required Friendly, professional, and confident telephone etiquette Excellent written and verbal communication skills Outstanding organizational skills with exceptional attention to detail Dependable, punctual, and committed to maintaining a professional office environment Strong multitasking abilities while remaining calm under pressure Ability to prioritize competing responsibilities and meet deadlines Self\-motivated and able to work independently with minimal supervision High level of integrity and discretion when handling confidential information, including HIPAA\-related documents Positive, service\-oriented attitude with a genuine desire to help others Strong problem\-solving skills and the ability to anticipate operational needs Preferred Bilingual (English/Spanish) to better serve our caregivers and clients Experience serving as the primary in\-office coordinator for a hybrid or remote leadership team Ability to proactively identify opportunities to improve office efficiency and workflow Familiarity with healthcare documentation and compliance standards What You'll Bring The ideal candidate is someone who naturally makes people feel welcome, communicates with empathy and professionalism, and enjoys keeping things organized behind the scenes. You are dependable, resourceful, and proactive, with the ability to manage multiple priorities while maintaining a calm, positive attitude. Whether greeting visitors, assisting caregivers, supporting leadership, or coordinating daily office operations, you take pride in delivering outstanding service and helping the entire team succeed. Pay: $19\.00 \- $22\.00 per hour Experience: Receptionist: 1 year (Preferred) Administrative Assistant: 1 year (Preferred) Location: Hawthorne, NJ 07506 (Required) Ability to Commute: Hawthorne, NJ 07506 (Required) Work Location: In person