Surgical Solutions Coordinator

Position Summary PROSURGICAL INC. is seeking a detail\-oriented and customer\-focused Surgical Solutions Coordinator to provide administrative and operational support to healthcare providers, customers, and internal teams. This fully remote role is responsible for coordinating customer inquiries, managing product\-related requests, supporting order processes, and ensuring timely communication throughout the customer experience. The ideal candidate is highly organized, enjoys solving problems, and thrives in a fast\-paced healthcare environment where accuracy and outstanding service are essential. Responsibilities Customer \& Provider Support Serve as the primary point of contact for healthcare providers, customers, and business partners through phone, email, chat, and other communication channels. Respond to non\-clinical inquiries regarding products, orders, account information, and service requests. Provide prompt, courteous, and professional customer support. Escalate technical or specialized product questions to the appropriate departments. Surgical Solutions Coordination Coordinate customer requests related to surgical products and healthcare solutions. Monitor order progress and communicate status updates to customers. Assist with product availability inquiries and documentation. Support internal teams by coordinating information needed for timely order fulfillment. Administrative \& Operational Support Maintain accurate customer records, product documentation, and account information. Perform data entry and update CRM or order management systems. Prepare reports, correspondence, and administrative documentation. Track customer requests and ensure timely resolution. Service Excellence Build positive relationships with healthcare providers and customers through responsive communication. Gather customer feedback and identify opportunities to improve service quality. Assist with onboarding new customers and providing information about available services. Participate in continuous improvement initiatives and other operational projects. Qualifications Required High school diploma or equivalent. Minimum 1 year of experience in customer service, healthcare administration, medical office support, medical supply distribution, logistics, order coordination, sales support, or administrative support. Excellent verbal and written communication skills. Strong organizational, multitasking, and time\-management abilities. Ability to work independently in a fully remote work environment. Proficiency with Microsoft Office, Google Workspace, CRM platforms, and web\-based business applications. Preferred Associate's or Bachelor's degree in Business Administration, Healthcare Administration, or a related field. Experience working with medical devices, surgical products, healthcare services, or medical distribution organizations. Familiarity with CRM systems, ERP software, inventory management platforms, or order processing systems. Experience supporting healthcare providers, distributors, or customer accounts. Previous remote work experience. Skills Customer service Account coordination Order management Communication Organization Data entry Problem\-solving Time management Attention to detail Team collaboration Pay: $25\.76 \- $31\.02 per hour Benefits: 401(k) 401(k) matching Flexible schedule Health insurance Opportunities for advancement Paid time off Paid training * Professional development assistance Work Location: Remote