Director of Family Access and Engagement

The Director of Family Access and Engagement is a newly created strategic leadership role responsible for the “front door” of Wu Yee Children’s Services. This role ensures that families with children of all ages—including pregnant women—can access, understand, and connect to early learning opportunities and supportive services in San Francisco, including Wu Yee’s direct service programs, our Family Child Care Home Education Network (FCCHEN or FCCN), and the larger citywide Eary Learning for All (ELFA) network.

This position integrates enrollment, early learning access, and resources into a unified, equitable system that helps families navigate options, understand eligibility, and connect to resources and partner agencies. By overseeing the full lifecycle of family engagement from understanding available subsidies to enrollment and ongoing family partnership—this role ensures systems are seamless, compliant, and grounded in high family support, while driving continuous quality improvement and family engagement.

Reporting to the Chief Program Officer, the Director of Family Access and Engagement has four direct reports, and Assistant Director and three manager level direct reports with 30\+ staff reporting up in three program areas. We are seeking a systems level leader with enterprise operational leadership within mission\-driven child and family systems. Candidates with multilingual abilities, experience working in immigrant communities, and deep understanding of the cultural strengths of San Francisco families are strongly encouraged to apply.

Primary Responsibilities

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• Strategic Integration \& Access: Align the workflows of Enrollment, Subsidies, Resource and Referral, and Family Resource Centers to eliminate barriers for families; ensure a "no wrong door" policy across all agency entry points.
• Subsidies \& Fiscal Oversight: Oversee the ELFA and payment management teams to ensure contract compliance with San Francisco Department of Early Childhood Education, monitor subsidy projections and payment reports to optimize budget utilization.
• ERSEA Leadership: Direct the ERSEA Manager and enrollment team to maintain full funded enrollment, eligibility determination, and waitlist management. Ensure compliance with ERSEA requirements while using data to monitor trends and inform advocacy efforts.
• Resource \& Referral (R\&R) Leadership: Lead the Resource \& Referral team to provide high\-quality, citywide early learning referrals and navigation support for families. Ensure families receive accurate information about available options, eligibility, and resources, while using data insights to identify gaps, strengthen partnerships, and improve access across the system.
• Community \& Resource Management: Oversee the Joy Lok Family Resource Center Manager and community\-facing programs, ensuring they serve as culturally and linguistically appropriate hubs for advocacy, parent education, and social service referrals.
• Family Partnership Excellence: Lead Wu Yee’s Family Support team in implementing meaningful family engagement strategies, ensuring every family has an individualized partnership agreement and access to resources and services to support them and their child in school readiness.
• Compliance \& Audit Readiness: Serve as the primary lead for internal and external audits regarding eligibility, selection, payment, resource support, and subsidy administration; maintain high\-quality assurance through regular case audits.
• Data\-Driven Advocacy: Aggregate family outcome data and enrollment trends to determine program efficacy; present reports to relevant stakeholders.
• Partnership Cultivation: Represent the agency in city and state wide forums (R\&R Network, Community Care Licensing, Department of Early Childhood.)

Required Knowledge, Experience \& Skills

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• Experience: 7–10 years of progressive leadership in social services, human services, or ECE administration, with at least 5 years of experience managing multi\-departmental teams and high\-level supervisors.
• Education: Master’s Degree in Social Work (MSW), Public Administration, Human Services, or a related field preferred. Bachelor's degree required.
• Regulatory Expertise: Deep knowledge of Head Start ERSEA performance standards, California Title 5, regulations, and San Francisco Department of Early Childhood (DEC) operating guidelines or similarly complex regulatory compliance frameworks.
• Technical Proficiency: Advanced skills in program databases R\&R databases, Child Plus and office productivity and project management tools (Office 365, Asana, G Suite).
• Cultural Competency: Proven track record of working with diverse, low\-income, and immigrant populations; deep understanding of the unique strengths and needs of the San Francisco communities.

Core Competencies

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• Service Integration Architect: The ability to design complex workflows that connect financial subsidies with social service support, ensuring families experience a unified agency presence.
• Equitable Leadership: A commitment to equity\-based service delivery, fostering a team environment that respects and advocates for the rights of all families.
• Fiscal \& Analytical Command: Proficiency in monitoring large\-scale contract or grant funded program budgets, subsidy budgets and enrollment data to identify trends, gaps, and opportunities for expansion.
• Relational Command: Exceptional ability to build trust across departments and with external stakeholders, from government officials to community activists.

Physical and Cognitive Demands

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Note on Essential Functions: Wu Yee Children’s Services is committed to diversity and inclusion; reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions

• Communication: Exceptional verbal and written skills; bilingual/biliterate proficiency in Cantonese or Spanish is highly preferred to effectively interface with our community.
• Physical Activity: Regularly required to travel between different sites (FRCs, Child Development Centers, and administrative offices) in San Francisco; ability to work on a computer up to 7 hours/day and lift up to 50 lbs in emergencies.
• Cognition: Must be able to analyze complex regulatory changes (Management Bulletins, Federal Register) and translate them into actionable internal policies under tight deadlines.
• Environment: Ability to function effectively in professional office settings, active community resource centers, and public outreach events

Compensation and Benefits:

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• Salary $113,040 \- $192,170, exempt. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs.
• Fully paid employee health, dental, and vision
• 403b with matching contribution after 1 year (6 %)
• 14 days holidays
• 15 days of paid vacation
• Generous sick leave
• Employee child care slots at reduced tuition on an as available basis
• Lots of opportunities for advancement across the organization.
• Extensive paid training and professional development

NOTE: This description is not intended to be an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different and additional duties as assigned.

Wu Yee Children’s Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action. We promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.

Wu Yee Children’s Services is an equal opportunity employer.