Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative and become the friendly, professional face of our organization! In this vital role, you will deliver exceptional support to our clients and visitors, ensuring their needs are met with enthusiasm and efficiency. Your positive attitude and organizational skills will help create a welcoming environment while managing a variety of administrative tasks. This paid position offers an exciting opportunity to develop your office management and customer service expertise in a fast\-paced setting.

Responsibilities

• Greet visitors and clients at the front desk, providing excellent customer service with a warm, professional demeanor
• Manage multi\-line phone systems, directing calls accurately and courteously to the appropriate departments or personnel
• Handle data entry, filing, and document proofreading to maintain organized records and ensure accuracy
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software
• Assist with clerical duties including typing correspondence, managing office supplies, and supporting administrative projects
• Provide bilingual support when needed to serve diverse client needs effectively
• Maintain a tidy front desk area and ensure all office equipment is functioning properly

Qualifications

• Proven experience in office administration, clerical work, or customer service roles with strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools for document creation and communication
• Familiarity with multi\-line phone systems, data entry, filing, and basic bookkeeping (QuickBooks preferred)
• Excellent phone etiquette and interpersonal skills to handle customer inquiries professionally
• Ability to manage time effectively in a busy environment while multitasking across various responsibilities
• Bilingual abilities are highly desirable to support our diverse clientele
• Previous experience as a receptionist, medical or dental receptionist, or personal assistant is advantageous but not required

Join us to be part of a vibrant team dedicated to delivering outstanding service while growing your career in office management and customer support!

Pay: $18\.00 \- $37\.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person