Sales Customer Specialist

Position Overview

Come serve the best customers in the world as you join our Sales Customer Support Team. At Eagle Crest, we have the privilege of saying thank you every day to the service men and women as well as patriots through the product we sell. We are looking for an enthusiastic, organized, and dependable team player who thrives in a fast\-paced, multitasking environment and is eager to grow with the company.

Key Responsibilities

Customer Service \& Support

• Maintain a positive, professional attitude toward customers
• Respond promptly to customer inquiries via phone and email
• Acknowledge and resolve customer concerns or issues; be proactive to the customer's needs when opportunities arise
• Handle inbound and outbound phone calls confidently and professionally
• Develop a strong knowledge of company products to answer customer questions or recommend products that best meet customer needs
• Process orders, re\-orders, returns, and customer requests accurately and timely manner
• Maintain accurate records of customer interactions, transactions, and communications
• Maintain strong communication with both customers and internal team members
• Assist the outside sales team with:
• Preparing quotes
• Processing orders and re\-orders
• Sending product samples and swatches
• Identifying upselling and cross\-selling opportunities
• Support daily operations to help keep orders flowing smoothly and customers satisfied

Required Skills \& Experience

• Associate degree or equivalent experience preferred
• Previous experience in:
• Customer service
• Office administration
• Data entry
• Call center operations
• Strong computer proficiency and above\-average office software skills
• Proficient with Microsoft Word and Excel
• Excellent typing and data entry skills
• Comfortable handling phone inquiries professionally
• Strong organizational and multitasking abilities
• Excellent communication and problem\-solving skills
• High attention to detail and accuracy
• Ability to remain calm and professional in stressful situations
• Must be able to work independently as well as under direction
• Must be reliable, organized, and team oriented with a sense of humor!

Compensation \& Benefits

• Pay Range: $18\.00 – $20\.00 per hour (based on experience)
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM in office (not remote)
• Medical Insurance
• Paid Holidays
• Aflac Supplemental Insurance
• 401(k) Retirement Plan with Company Match up to 3%

About Eagle Crest

Founded in 1981 by a former Navy pilot and Vietnam veteran, Eagle Crest has proudly served those who serve. For over four decades, we have delivered high\-quality, officially licensed military and insignia products for active\-duty service members, veterans, and patriotic Americans. We are passionate about honoring service, celebrating pride, and supporting our nation's military community. Come join a team who is committed to providing exceptional customer service and quality products while fostering a team\-oriented environment with opportunities for growth and advancement.

Pay: $18\.00 \- $20\.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Paid training

Work Location: In person