Job description:
RayAccess is looking for an energetic, organized, customer\-focused, and self\-motivated CSR / Admin Assistant for our growing small business. Our company provides exterior building maintenance and painting services for residential and commercial clients throughout Los Angeles.
This position will primarily support our Customer Service Department by answering inbound calls, assisting customers, entering information into our CRM systems, scheduling jobs, and following up with clients. During slower periods, this role will also assist with administrative and office support tasks.
In our company, we value professionalism, customer service, attention to detail, communication, efficiency, teamwork, growth, and a positive attitude. Please apply only if you share these same values.
Cover letter is required to be considered: Please write 3–5 sentences explaining what makes you interested in this position.
Key Responsibilities:
Answer incoming phone calls, emails, and website inquiries in a professional and friendly manner
Enter customer information, service requests, notes, and follow\-ups accurately into HubSpot CRM
Assist with scheduling jobs, estimates, and appointments while communicating updates with customers and team members
Assist with data entry, spreadsheet updates, and maintaining accurate customer, vendor, and job records
Support office organization, filing, documentation, and general administrative tasks
Assist with creating, organizing, and updating company training materials and SOPs in Trainual
Help maintain company online accounts, vendor records, and internal systems
Participate in team meetings and provide administrative support to management and team members as needed
Requirements:
Excellent customer service, communication, and administrative skills
Strong organizational and time management skills
High attention to detail and accuracy
Ability to multitask and work in a fast\-paced office environment
Comfortable learning new software and online systems quickly
Experience using CRM systems preferred (HubSpot experience is a plus)
High proficiency with computers and web\-based systems (Google Workspace, Microsoft Office, email, spreadsheets, etc.)
Ability to work independently while also contributing to a team environment
Positive attitude, professionalism, and strong work ethic
Reliable, punctual, and self\-motivated
Conversational English required
Job Type:
Part\-time
Schedule:
Day shift
Approximately 8:00 AM – 1:00 PM
Tuesday–Saturday
or
Monday–Thursday plus Saturday
Weekend availability required
Application Question(s):
What makes you interested in this position? (Please write in 3–5 sentences)
Do you have experience answering a high volume of phone calls?
Do you have experience using a CRM system? If yes, which one?
Do you have experience with data entry and spreadsheets?
Are you available to work Saturdays?
Ability to Commute:
Marina del Rey, CA 90292 (Required)
Work Location:
In person
Pay: $20\.00 \- $23\.00 per hour
Work Location: In person