Front Desk Admin

Job title: Front Desk Admin

Reports to: Manager, Facilities

Department: Administrative

Location: Alpharetta, GA (On\-site)

Grade: 10

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy\-to\-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue \- empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to *be known for results

• \- bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Receptionist and Front Desk Admin is responsible for greeting guests and answering and transferring phone calls. This role is also responsible for picking up the mail, sorting the mail, and managing various shipments as well as ensuring the break rooms are stocked and ordering supplies as needed.

Responsibilities:

• Check in/out visitors, create temp badges and assist with badge activation for employees/vendors who require access.
• Ensure visitors are properly escorted through the building.
• Maintain the visitor log for auditing purposes and submit as requested.
• Answer phones, transfer to appropriate departments and take messages.
• Update employee phone roster.
• Pick up mail from the post office and back mailroom daily. Sort and notify departments for distribution. Scan mail to those departments who are not local.
• Meter outgoing mail daily and drop off at post office. Refill meter when funds are low.
• Create labels and prepare outgoing FedEx and UPS shipments. Schedule pick up if needed or take FedEx packages to the nearest location when necessary. Track shipments and post labels in Jira tickets when necessary. Manage FedEx accounts for each department and troubleshoot issues.
• Log all incoming shipments and require signature for employees receiving packages.
• Sort and log all incoming checks for the Accounting department to sign for and pick up.
• Place breakfast and/or lunch catering orders. Pick up orders when needed. Assist with the setting up and breaking down of breakfast and/or lunch meetings.
• Manage Exec Admin email inbox.
• Keep inventory of all three kitchens; restock and order supplies as necessary.
• Maintain cleanliness of the lobby, including mail room area.
• Take inventory of office supplies and restock. Distribute supplies to employees when requested and order more supplies as needed.
• Order flowers and gifts as requested by upper management for occasions such as funerals, birth of baby, etc.
• Scan and upload receipts to the expense reimbursement system and submit expense reports for various departments and executives.

What Success Looks Like: A professional and organized front office environment is established for every guest and team member.*

Core administrative tasks including logistics and telecommunications are managed with precision and a service\-oriented mindset.*

Operational integrity is maintained through strict adherence to facility access and visitor security protocols.*

Communal spaces and breakout areas remain fully stocked and presentation\-ready to enhance the employee experience.*

Daily operations are supported by proactive inventory oversight that effectively eliminates supply chain bottlenecks.*

Administrative documentation and financial tracking are handled with meticulous focus and ownership.*

Interdepartmental coordination is seamless, characterized by rapid response times to stakeholder inquiries.*

Competing priorities are balanced effectively within a high\-momentum corporate setting to meet all critical milestones.*

You are viewed as a reliable partner who fosters trust through consistent performance and collaborative relationships.*

Friction is reduced through independent problem\-solving and the continuous identification of workflow enhancements.*

Meetings and internal events are executed flawlessly, allowing others to focus on their primary business objectives.*

Sensitive information is protected through discretion, ensuring the ongoing security of organizational data.*

Candidate Requirements:

Required:

• High school diploma or equivalent
• 1\-3 years working in similar role

Preferred:

• Experience with Nexonia.

Work Environment \& Culture:

We believe that performance and experience go hand in hand \- an exceptional employee experience is earned through contribution. We are a results\-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $20/hr\-$24/hr

We invest in the whole employee \- personally and professionally. Our benefits package is designed to support your well\-being, growth, and success \- both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health \& Well\-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth \& Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported \- and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye\-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.