Bilingual Front Office Receptionist

Bilingual Front Office Receptionist

1st Pain Specialists

Sandy Springs, GA · Full\-Time · On\-Site Only · Entry\-Level Welcome

About 1st Pain Specialists

1st Pain Specialists provides medical management for personal injury patients. We schedule and conduct virtual care appointments nationwide, connecting patients with providers for injury documentation and treatment referrals.

We are hiring a Bilingual Front Office Receptionist to be the first voice and face of the company. This is a great entry\-level opportunity to learn how a national medical operation runs while building skills for long\-term growth.

The Role

As our Receptionist, you are the communication hub of the front office. You will handle all inbound calls and emails, route them appropriately, and ensure mail and legal documents reach the correct departments. You will be supported and coached by a Front Office Lead.

Core Responsibilities:

Front Office \& Communication

• Answer multi\-line phones and manage shared email inboxes
• Route calls and messages to the correct department
• Communicate with patients and law firms in English and Spanish (verbal and written)
• Greet and assist walk\-in visitors
• Maintain a clean, organized front desk, lobby, and conference rooms
• Log all patient interactions in the case management system
• Post follow\-ups in appropriate internal communication channels

Mail \& Document Management:

• Pick up company mail weekly using your own vehicle
• Scan, log, and route checks, subpoenas, and legal documents same day
• Handle confidential documents with care and professionalism
• Submit biweekly mileage reimbursement reports

Day\-to\-Day Overview:

• Manage phones and emails throughout the day
• Log interactions and communicate updates internally
• Greet visitors and maintain front office appearance
• Weekly mail pickup and routing
• Submit mileage reports every pay period

Requirements:

Required

• 0–1 year of experience (customer service, admin, front desk, or medical office) — entry\-level candidates welcome
• Bilingual (English/Spanish), both spoken and written
• Reliable personal vehicle (required for mail pickups)
• Ability to commute daily to Sandy Springs, GA (on\-site only)
• Comfortable handling phones and email communication
• Strong attention to detail and confidentiality
• Professional, reliable, and organized

Preferred

• Experience in a medical, legal, or professional office
• Familiarity with Slack, Google Workspace, or similar tools
• Basic Microsoft Excel and Word skills
• Customer service or hospitality background
• Experience handling mail, scanning, or document workflows

What We Offer

• Entry point into the medical and personal injury industry
• Clear growth path into operations or administrative roles
• Benefits: Health, Dental, Vision, PTO, Paid Holidays

Pay: From $40,000\.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Are you Bilingual? (Spanish \& English)

Location:

• Sandy Springs, GA 30342 (Required)

Ability to Commute:

• Sandy Springs, GA 30342 (Required)

Work Location: In person