Front Desk Agent

We are looking for a full\-time, Hotel Front Desk Agent for our property to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Every employee is cross\-trained for multiple shifts, 7am\-3pm \& 3pm\-11pm.

Must be able to work weekends, holidays, mornings and/or evening shifts..

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check\-in and check\-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully\-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skillsCOVID\-19 Precaution(s):
• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 30\-40

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable \-\- more reliable than spontaneous
• People\-oriented \-\- enjoys interacting with people and working on group projects
• Adaptable/flexible \-\- enjoys doing work that requires frequent shifts in direction
• Detail\-oriented \-\- would rather focus on the details of work than the bigger picture
• Achievement\-oriented \-\- enjoys taking on challenges, even if they might fail
• Autonomous/Independent \-\- enjoys working with little direction
• Innovative \-\- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance \-\- thrives in a high\-pressure environment

Job Types: Full\-time, Part\-time

Salary: $14\.00 to $15\.00, depending on experience.

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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Job Type: Part\-time

Pay: $14\.00 \- $15\.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person