Associate Director, Financial Aid-Debt Management

Work Arrangement: Hybrid (On\-Site and Remote mix)

Requisition Number: 269898

Regular or Temporary: Regular

Location:Durham, NC, US, 27710

Personnel Area: MEDICAL CENTER

Date: May 11, 2026

School of Medicine

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world\-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Help students succeed—join a Financial Aid team focused on service, access, and student success!

Be You.

As a leader in the SOM’s the Financial Aid Office, this position provides excellent customer service to prospective students, applicants, and current students' financial aid support activities across all medical and health professions education students. Works with Assistant Dean for Financial Aid, and their leadership team, in developing and implementing a comprehensive plan to ensure scholarships and financial aid programs to assist in attracting top students, with a particular focus on financial literacy and debt management.

Work Arrangement – Hybrid

DEPARTMENTAL PREFERENCES

• Deep Knowledge of Federal, State, and Institutional Aid Regulations
• Hands\-On Experience with Debt Management \& Default Prevention
• Strong Leadership and Team Management
• Operational and Systems Expertise
• Analytical and Data\-Driven Decision Making
• Student\-Centered Problem Solving

MINIMUM QUALIFICATIONS

Education/Training – Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience \- Work requires five (5\) years of experience in administering student financial aid programs at a college, university, or private school.

In addition, preferred experience includes 3 years related training and/or administrative experience to become familiar with general principles of adult financial literacy education and the design/delivery of educational modules.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Be Bold.

Work Performed

• Coordinate the development of unique financial literacy training courses and programs by consulting with department heads and students to identify and evaluate specific areas in developing training needs; design and present educational modules with particular focus on debt management.

+ Responsible for ensuring that all programs, and activities comply with university, state, and federal regulations. Working with the FinAid leadership team, develop methodologies that balance the needs of the students and the school’s budget.

• Provide reports to the Office of Medical and Health Professions Education and the LCME related to debt management.
• Advise students, individually and in groups, regarding financial aid planning, budgeting, and debt management. Provide robust financial literacy program for School of Medicine programs.

+ Perform one\-on\-one debt management sessions. Work with Financial Aid leadership team to develop and evaluate significant school\-based scholarship programs.

+ Assist in the development and implementation of institutional policy with respect to needs analysis.

• Manage the financial aid appeals process and oversee the appeals committee; provide educational resources related to budgeting and provide one\-on\-one sessions with students regarding appeal requests.

+ Manage Satisfactory Academic Progress for Financial Aid per Federal Regulations; counsel students placed on probation

• Manage CANVAS Financial Literacy platform as a resource center of topics relevant to students and programs. Design financial literacy/debt management courses for all education programs within the School of Medicine. Develop customized communication strategies for student financial aid information, utilizing system functionality.

+ Designs and evaluates work processes, cross training of staff, and electronic and paper record management, including information systems and data bases, for student financial literacy and debt management.

• Participate in the strategic planning for assigned areas and assist the Assistant Dean in developing and implementing the overall departmental strategic plan;

+ Participate in formulating and implementing policies and procedures; Identify personnel, institutional and materials needed to accomplish objectives; \&

+ Provide input to the annual budgetary requirements for training operations.

• Understand needs analysis application process, a comprehensive understanding of tax documents, federal regulations to award federal funding, and how institutional funding is determined and awarded.
• Management of tuition reconciliation for the Doctor of Medicine program; resolve discrepancies and communicate concerns to upper management.
• Serve on the management team with the Assistant Dean. Coordinates FinAid activities with the leadership and staff of the Office of Admissions and Student Services, to ensure the financial aid functions meet community standards and supports the student recruitment and admissions processes and goals, with a focus on student financial literacy and debt management.
• Working with the FinAid leadership team, supports the creation and implementation of an academic year calendar that guides the work of the FAO including dates related to admissions, financial aid, status reports and other critical work in the areas of financial literacy and debt management.
• Supervises and evaluates financial aid service representatives’ performance to achieve these goals. Recommend various personnel actions including hiring, performance appraisals, supervising, promotions, transfers, and vacation schedules.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job\-related tasks other than those specifically presented in this description.

Choose Duke.

Apply today and make a meaningful impact on student access and success! Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $63,240\.00 to USD $104,040\.00\. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family\-friendly and cultural programs to eligible team members.

Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy\- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919\-668\-1267\).

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh