Manager, Sales Implementation

Your Role

The Manager, Sales Implementation oversees the successful delivery of client implementation launches and complex renewals, ensuring a high\-quality onboarding and renewal experience for external partners. Reporting to the Sr. Manager of Sales Analysis and Operations, this role provides leadership and guidance to the implementation team while managing the administrative and operational components of launches and renewals. The Manager serves as a key liaison to internal and external stakeholders, ensuring alignment on requirements, timelines, and deliverables. This role will also oversee support for new client implementations and complex renewals across multiple product lines, including both self\-funded and fully insured offerings.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high\-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Oversee day\-to\-day execution of implementation projects, ensuring timely and accurate delivery of all client onboarding and renewal activities. to day execution of implementation projects, ensuring timely and accurate delivery of all client onboarding and renewal activities
• Supervise, coach, and develop the Implementation Team, providing direction, performance feedback, and support in resolving complex issues
• Coordinate cross functional collaboration with internal partners (e.g., Sales, Operations, Enrollment, IT) to ensure alignment of deliverables, timelines, and client requirements. functional collaboration with internal partners (e.g., Sales, Operations, Enrollment, IT) to ensure alignment of deliverables, timelines, and client requirements
• Monitor project plans and workflows, identifying risks or bottlenecks and implementing corrective actions to maintain quality and efficiency
• Drive continuous process improvement initiatives, enhancing implementation procedures, documentation, and tools to improve client experience and team effectiveness

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years of prior relevant experience
• Requires minimum of 2 years of experience operating as a lead role or equivalent leadership training or manager training
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
• Requires fully insured employer group implementation experience in the health insurance industry, Self\-funded experience a plus
• Skilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency

ABOUT THE TEAM

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community\-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

* Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.

* Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.

* Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in\-person collaboration with flexibility \- providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in\-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member\-facing roles should work with their manager to determine in\-office time based on business need.
• For employees with medical conditions that may impact their ability to work in\-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well\-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment \- roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork \- Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.