Customer Success Assistant

Job Title: Customer Success Assistant

(Remote – Richmond Hill, GA)

About the Role

Salty Soft Wash is hiring a Customer Success Assistant to serve as the frontline of our customer experience and sales support system.

This is not a basic admin role. It requires someone who can own conversations, follow structured processes, and proactively move customers from inquiry → quote → booked job → follow\-up.

You will be the voice of the company for inbound leads and existing customers, handling communication, scheduling, follow\-ups, and light outbound initiatives.

This role starts part\-time (20 hours/week) and is designed to grow into a full\-time position within 6 months, based on performance.

• Must be local to Richmond Hill, GA
• Remote role with 1 in\-person team meeting per month required

Key Responsibilities

Customer Communication \& Sales Support

• Answer inbound calls, texts, and messages from new and existing customers
• Follow up on quotes promptly and consistently (no lead left untouched)
• Convert inquiries into scheduled jobs using provided systems and scripts
• Re\-engage older leads (30\+ days) with structured outreach

Scheduling \& Coordination

• Schedule and confirm jobs accurately
• Manage calendar coordination between customers and field teams
• Send confirmations, reminders, and post\-service communication

Customer Experience \& Follow\-Up

• Conduct calls after service completion
• Handle basic customer concerns with professionalism and urgency
• Ensure every customer interaction is documented correctly

Administrative \& CRM Management

• Maintain accurate CRM records (no missing or incomplete data)
• Update lead status, notes, and pipeline movement in real time
• Support basic administrative and reporting tasks

Outbound \& Growth Support

• Assist with seasonal campaigns and re\-engagement efforts
• Support Sparkling Clean Club outreach and membership follow\-ups

What We’re Looking For

We are looking for someone who:

• Takes ownership without being asked twice
• Is highly detail\-oriented and process\-driven
• Communicates clearly, confidently, and professionally
• Is comfortable on the phone (including outbound calls)
• Has strong customer service AND cold calling experience
• Can work independently with minimal supervision
• Thrives in a fast\-moving, high\-responsibility environment

Requirements

• 1–3\+ years customer service or sales experience (required)
• Cold calling or outbound communication experience (required)
• Remote work experience (required)
• Strong CRM or database management skills
• Comfortable with phone, text, and written communication
• Must be local to Richmond Hill, GA

Schedule \& Expectations

• Monday–Friday, 9:00 AM – 1:00 PM
• Consistent schedule required during 90\-day probation period
• No schedule changes or time\-off requests during onboarding phase
• Monthly in\-person team meeting required

Compensation \& Growth

• Starting at $20/hour
• Performance\-based bonuses and/or commission opportunities
• Transition to full\-time role within 6 months (based on performance)
• Growth\-oriented role with increasing responsibility

Apply

Email your resume to: sales@saltysoftwash.com

Please include a short note on why you believe you're a strong fit for a high\-accountability, customer\-facing role.

Pay: From $20\.00 per hour

Work Location: Hybrid remote in Richmond Hill, GA 31324