We are seeking a versatile and highly organized Office Assistant \& Customer Care Specialist to manage the day\-to\-day operations of our office and serve as a primary point of contact for our customers. This in\-person role requires a proactive approach, excellent communication skills, and a commitment to maintaining an efficient workspace and a positive customer experience.
Key Responsibilities for Office \& Administrative Support
- Manage the reception area, including greeting visitors, answering and directing phone calls, and managing incoming/outgoing mail and packages.
- Maintain office supply inventory, placing orders as needed, and ensuring common areas (kitchen, conference rooms) are tidy and well\-stocked.
- Assist with scheduling appointments, coordinating meetings, and preparing necessary materials.
- Manage and organize physical and electronic files.
- Support with various administrative tasks as required (e.g., data entry, preparing reports, travel arrangements, account payable).
- Cross referencing multiple applications at a time.
- Serve as the primary specialist for handling customer inquiries via phone, email, and live chat in a professional and timely manner.
- Process customer appointments, cancellations, refunds accurately.
- Provide customers with product/service information and resolve routine issues, escalating complex problems to the appropriate team members.
- Maintain accurate and detailed records of customer interactions and transactions.
- Proactively follow up with customers to ensure satisfaction and gather feedback.
- Exceptional written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
- Demonstrated ability to multitask, prioritize, and manage time effectively in a fast\-paced environment.
- A strong, customer\-focused demeanor with a professional and friendly presence.
- Experience with a Customer Relationship Management system
- Familiarity with \[Real Estate/Plumbing software or terminology].
- High School Diploma or equivalent.
Customer Care \& Support
Qualifications \& Skills Required
Preferred
What We Offer
* Work Environment: (A supportive team culture and casual dress code)
How to Apply
If you are a highly motivated individual ready to take on a dual role that is central to our company’s success, we encourage you to apply!
Please submit your resume and a brief cover letter explaining why you are the perfect fit for this role to troy@nook\-n\-kranny.com with the subject line: Office Assistant \& Customer Care
Job Type: Full\-time
Pay: From $15\.00 per hour
Work Location: In person