The Scheduling Specialist is responsible for the provision of routine scheduling and patient access activity for ancillary, diagnostic, or surgical procedures as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction.
INTEGRIS is an Equal Opportunity/Affirmative Action Employer.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
The Scheduling Specialist responsibilities include, but are not limited to, the following:
- Performs routine scheduling and registration activity including fielding incoming scheduling calls, scheduling patients with the required minimum data set elements including clinical information, verifying patient demographic information, processing point of service payments, providing patients with general preparation instructions, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol.
- Performs routine patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
- Demonstrates the ability to multi\-task between heavy phone volume and work under time pressure while interacting in a professional, helpful, and courteous manner with patients and all departments and caregivers within the health system.
- Resolves routine patient issues and assists with questions on reimbursement.
- Makes outbound and/or accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.
- Collects patient payments and follows levels of authority to ensure financial clearance.
- Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system.
- Participates in team\-oriented process improvement initiatives for the department and organization.
- Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress.
- Demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third\-party contracts.
- Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards.
- 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
- Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting.
- May consider successful completion of 1100\+ related Career Tech program in lieu of experience.
- College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred.
- Previous experience should include utilizing standard office equipment and PC software.
- Previous experience with medical terminology, basic ICD 10 and CPT coding preferred.
- Must be able to communicate effectively with others in English (verbal/written).
INTEGRIS Health mission: Partnering with people to live healthier lives.
To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.
INTEGRIS Health is the state's largest Oklahoma\-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.