About Us
The Sleep Clinic is a growing sleep medicine practice in Rockville, Maryland. We diagnose and treat patients with sleep disorders through home sleep studies, in\-lab studies, and ongoing follow\-ups. We're a small, ambitious practice with real growth plans and looking for a Practice Manager who wants to grow with us.
About the Role
The practice manager will own daily operations of the clinic, supervise a team of 5\+ staff, build the systems and accountability that allow the practice to run smoothly, and partner with the owner physician on growth initiatives.
If you're someone who loves building systems, holding teams accountable, and watching numbers improve week over week \- this role is for you. If you're looking for a quiet desk job, it isn't.
What You'll Own
Daily Operations:
- Run a 15\-minute huddle every day
- Review daily checklists and end\-of\-day reports from all staff
- Manage patient flow, front desk quality, and the waiting room experience
- Solve real\-time problems as they arise
- Supervise medical assistants, receptionist, prior authorization specialists
- Manage hiring, onboarding, performance reviews, and discipline
- Handle PTO approvals, schedules, and call\-out coverage
- Build a culture of accountability and pride in the work
- Own and maintain the operations handbook
- Manage vendor relationships
- Supply ordering and inventory
- HIPAA, OSHA, and Maryland medical office compliance (as applicable)
- Continuous workflow improvement
- Build and own a weekly KPI dashboard (no\-show rates, collections, A/R aging, referral conversion)
- Coordinate with billing team on problem accounts
- Watch monthly P\&L trends and flag issues early
- Own the patient collections process at point of service
- Manage patient complaints and escalations
- Own the Google review process
- Resolve billing disputes alongside the billing team
- 3\+ years of experience managing a medical practice or healthcare operations team
- Bachelor's degree
- Direct experience supervising at least 4 employees
- Hands\-on familiarity with at least one major EMR
- Demonstrated experience with hiring, performance management, and termination
- Strong written and verbal communication
- Detail\-oriented and self\-directed
- Comfortable with conflict and direct conversations
- Comfortable being measured by specific KPIs
- Reliable in\-office presence (this is not a remote role)
- Experience in sleep medicine
- Familiarity with eClinicalWorks, Phreesia, or RingCentral
- Experience scaling a practice or supporting multi\-location growth
- Bilingual English/Spanish
- Paid time off
People Management:
Systems and Compliance
Financial Visibility:
Patient Experience:
What You'll Need
Required:
Strongly Preferred:
Pay: $70,000\.00 \- $90,000\.00 per year
Benefits:
Work Location: In person