Dermatology Receptionist/Front Desk

We are seeking an experienced Dermatology Receptionist/Front Desk Specialist to join our growing team at Chattahoochee Surgical Dermatology, a new start\-up dermatology practice in Columbus, GA. This full\-time role offers an opportunity to work in a brand\-new, state\-of\-the\-art facility in north Columbus’s premier medical office park.

Who we are looking for:

\-Warm, friendly people person who will greet our patients and visitors with a smile

\-Detailed\-oriented, organized, and efficient

\-Must be able to multi\-task with accuracy in a fast\-paced environment

\-Reliable team player—willing to help others as needed with a positive attitude

\-Excellent communication skills, both verbal and written

Qualifications:

• High school diploma required
• Front desk/receptionist experience in an outpatient medical office is required; dermatology experience preferred
• Proficiency in basic computer applications, phones, and scheduling systems
• Knowledge of basic medical terminology
• Word processing and data entry skills
• Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office
• Manual dexterity for typing, data entry, and handling office equipment
• Ability to speak clearly, hear callers, and interact with patients in person
• Visual acuity sufficient to read patient information and EMR screens
• Ability to occasionally lift up to 20 pounds (e.g., office supplies)

Responsibilities:

• Greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations
• Provide exceptional, friendly customer service while greeting, checking in, and assisting patients
• Answer phone calls promptly and courteously
• Address patient inquiries about appointments and care with patience and professionalism
• Assist Medical Assistants with patient\-related phone calls and follow\-up tasks
• Schedule appointments in\-person, via phone, or email while optimizing provider time and patient satisfaction
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow\-up lists
• Call and document communication with patients who cancel or no\-show
• Maintain and update patient accounts, including personal and financial information
• Enter insurance data with accuracy
• Verify patient insurance coverage with accuracy
• Record/collect payments and follow revenue procedures accurately
• Balance and close out collections at end of day
• Use EMR systems, including ModMed EMA; perform scanning and data entry
• Ensure confidentiality and protection of all patient information with adherence to HIPAA, OSHA, and practice policies.
• Follow established policies and procedures and alert leadership to needed changes
• Support team operations and contribute to collective goals
• Monitor office supply levels, anticipate needs, and place orders as required
• Keep reception and waiting areas clean, organized, and patient\-ready

Pay: $16\.00 \- $19\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person