Team Lead, Registration

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech\-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

SUMMARY:

A Registration Team Lead is responsible for distributing the workflow for the registration team to make sure daily and weekly goals are met. A Registration Specialist is a key position of inputting patient information into Allscripts to get the other departments ready. They verify the patient insurance through various portals or hospital systems and determine which payer is required to be entered into the account to minimize denials.

DUTIES AND RESPONSIBILITIES:

• Oversight of the Registration employees in addition to assistance in performing their duties.
• Manually enter patient demographics into Allscripts via Laserfiche using correct rules per insurance carriers.
• Oversee and assist the workflow of registration team.
• Oversee and assist registration team timecards.
• Know all job functions of registration specialist.
• Help trainers with training trainees when necessary.
• Make sure the team is on target for weekly goals.
• Perform audits to make sure everyone is performing at a quality standard.
• Motivate and encourage the team and ability to create a rapport with the team
• Assist with patient demographic interface
• Review any Face sheets returned to the client by the team before they are sent

Patient Registration:

• Enter personal, demographic, and insurance information to create or update patient records in the billing system.
• Verify the accuracy of the information provided and resolve any discrepancies or issues.
• Confirm patient identification through proper documentation.

Data Entry and Record Maintenance:

• Enter patient information into the hospital’s electronic medical record (EMR) or registration system.
• Ensure all data entered is accurate, complete, and up\-to\-date.
• Maintain patient confidentiality according to HIPAA regulations and hospital policies.

Communication and Coordination:

• Coordinate with various departments, such as billing, medical records, and scheduling, to ensure smooth registration and patient flow.

Customer Service and Patient Care:

• Handle sensitive and confidential information with discretion and professionalism.

Compliance and Policy Adherence:

• Ensure compliance with company policies, procedures, and federal or state regulations.
• Stay up\-to\-date with changes in insurance policies, practices, and regulatory requirements.
• Participate in training programs to maintain knowledge of new software, procedures, or

regulations.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Attention to detail
• Decision Making
• Ability to interpret insurance information.
• Excellent computer skills.
• Strong understanding of medical billing codes (CPT, ICD\-10, HCPCS).
• Familiarity with insurance policies, payment processes, and healthcare billing regulations.
• Proficiency in financial software and Microsoft Office Suite (Excel, Word, etc.).
• Excellent attention to detail and organizational skills.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive information confidentially and with professionalism.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:

• HS Diploma or GED required.
• 4\+ years of experience in healthcare billing, insurance claims processing, or payment management, preferably in a hospital or healthcare setting.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• 100% Remote
• Expected to work from a designated home office or other quiet and secure location, free from distractions.
• Access to a suitable workspace that includes reliable internet access.
• Ability to sit for long periods while working at a desk or computer.
• Regular use of a keyboard, mouse, and other computer peripherals.
• Occasional video conferencing, which may involve sitting or standing for meetings.

TRAVEL REQUIREMENTS:

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