### Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award\-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.### Job description
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.Schedule
- 1st Shift, Mon \- Fri
- Overtime based on business needs
- Validate the ship to and replenishment locations of orders with sales and operations partners
- Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
- Check and validate accuracy of incoming surgery product usage cases
- Be the customer\-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Provide proactive updates on order status to accelerate billing process
- Support Sales Department by providing answers to questions generated by telephone, e\-mails and fax. Research responses with sales
- Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
- Support Sales Reps in case of product usage pricing or discrepancies
- High School Diploma or GED
- Two (2\) years’ relevant work experience
- Experience as account representative; Oracle, SAP
What you will do
As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
What you need
Required
Preferred
Posted Date: 05/04/2026
This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
* USN: $21\.28 \- $26\.78 USD Hourly
* US5: $22\.35 \- $28\.12 USD Hourly
* US10: $23\.41 \- $29\.46 USD Hourly
* US15: $24\.48 \- $30\.80 USD Hourly
* US20: $25\.54 \- $32\.14 USD Hourly
* US30: $27\.67 \- $34\.82 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD\&D insurance, and short\-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.