Medical Scheduler

Carter Care Therapeutic Services is expanding and excited to bring on a Scheduler/Receptionist to co\-prioritize administrative responsibilities on a daily basis. The Scheduler will be a major point of contact to licensed providers, clients, and insurance provider(s). To be successful, our Scheduler should have a passion for being customer centric, results driven, and integral in supporting mental health services.

*Applicants must reside within California.*

Responsibilities

* Data \& Records: Collect and update patient demographic and insurance information, ensuring accuracy in the EHR.

* Service Coordination: Connect with providers and other staff to manage schedules, book services (as needed), and handle operational flow.

* Insurance \& Authorization: Verify patient coverage and obtain authorizations for services.

* Administrative Support: Prepare registration forms, manage patient flow, and maintain confidentiality.

* Provider Caseload Review: Support main scheduler on provider caseloads as needed.

* Appointment Management: Schedule, confirm, and reschedule patient appointments across multiple provider calendars, managing No Shows, cancellations, and urgent requests.

* Patient Communication: Answer calls/emails, greet patients, provide pre\-appointment instructions, and address concerns as needed.

* Reports/Submission Audits: Manage claim submission reports, discharge(s), TPIs, and other report reviews as needed in collaboration with the administrative team.

Requirements

* High school diploma required; additional medical admin experience is a plus!

• Proven experience in medical scheduling within clinic, healthcare, or private practice environments; must have advanced knowledge and comfortability navigating EMR/EHR systems.
• Thorough knowledge of HIPAA regulations that ensure patient confidentiality and data security.
• Strong organizational skills with the ability to manage multiple priorities in a fast\-paced environment; must be able to accurately review documentation while maintaining strong attention to detail.
• Knowledge of insurance verification processes and medical billing practices; strong knowledge of medical terminology, ICD coding (ICD\-9/ICD\-10\), CPT coding, and medical guidelines.
• Excellent computer skills including advanced proficiency in Microsoft Office applications and health information management software.
• Exceptional customer service skills with professional phone etiquette and effective communication abilities.
• Bilingual skills are a plus to serve diverse patient populations effectively, but not required.

If exceptional patient care, service delivery, and operational excellence sound like your cup of tea, APPLY!!!

Pay: $18\.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• On\-the\-job training
• Paid sick time
• Work from home

Work Location: Remote