Loan Officer Assistant

Revolution Mortgage
Wilmington, NC, US
Posted May 4, 2026

A Loan Officer Assistant plays a crucial role in supporting loan officers throughout the loan application process. This position requires a detail\-oriented and organized individual who is adept at computing income, assessing financial documents, and managing loan application files. Additionally, the assistant must be proficient in using Encompass, a leading mortgage management software, to process and track loan applications.

Key Responsibilities:

* Support Loan Officer’s Daily Operations:

  • Provide administrative assistance to the loan officer by managing the loan pipeline and ensuring deadlines are met.
  • Maintain communication with clients, underwriters, title companies, and other involved parties.
  • Assist in gathering necessary documentation for loan applications, including income verification, credit reports, tax returns, bank statements, and other financial documents.
  • * Income Computation \& Analysis:

  • Analyze applicants' financial information, including income sources (e.g., salary, self\-employment, bonuses, alimony, rental income) to determine loan eligibility.
  • Calculate borrower income using standard methods, including gross income, net income, and overtime.
  • Assess income stability, continuity, and reasonability to ensure compliance with lender guidelines.
  • Perform debt\-to\-income (DTI) ratio calculations and assist in evaluating loan approval conditions.
  • Maintain accurate records of income computations and related documentation.
  • * Loan Application Management:

  • Enter and maintain data in the Encompass loan origination system (LOS) with a focus on ensuring the accurate creation and management of loan files.
  • Prepare and manage loan disclosures (e.g., loan estimate, closing disclosures) and communicate them to borrowers within the required timelines.
  • Track and follow up on outstanding documentation and ensure that all necessary documents are submitted for timely loan processing.
  • Assist with loan file submissions to underwriting and handle requests for additional information or clarification from underwriters.
  • * Client Communication and Support:

  • Act as a liaison between the loan officer and the client, ensuring borrowers are informed and updated throughout the loan process.
  • Answer borrower inquiries and provide timely responses to phone calls, emails, and other forms of communication.
  • Help borrowers understand the loan application process, required documentation, and timelines.
  • * Documentation and Compliance:

  • Ensure all documentation is organized and up to date, maintaining compliance with all regulatory requirements (e.g., RESPA, TILA, HMDA).
  • Verify the accuracy of all borrower information and ensure that data entry in Encompass is correct.
  • Support the loan officer in reviewing loan conditions and ensuring that any issues are addressed before closing.
  • * Administrative Support:

  • Prepare and organize closing documents, including coordinating with closing agents and title companies to facilitate a smooth loan closing.
  • Maintain up\-to\-date loan files, ensuring they are complete and compliant with all legal and regulatory requirements.
  • Perform various clerical tasks, including filing, organizing documents, and updating spreadsheets as needed.
  • Qualifications:

    * Experience:

  • Minimum 2\-3 years of experience in the mortgage industry, preferably as a loan officer assistant or in a similar administrative support role within a financial institution.
  • In\-depth understanding of mortgage loan products, including FHA, VA, USDA, and conventional loans.
  • * Skills:

  • Strong proficiency in Encompass (or similar loan origination software) for managing and processing loan applications.
  • Advanced ability to calculate and verify income, assess tax returns, pay stubs, and other financial documents.
  • Solid understanding of financial ratios, including debt\-to\-income (DTI) and loan\-to\-value (LTV).
  • Knowledge of current mortgage industry regulations, guidelines, and compliance requirements.
  • Excellent organizational and time\-management skills with the ability to prioritize tasks and meet deadlines.
  • Exceptional attention to detail, ensuring accuracy in loan processing and document management.
  • Strong written and verbal communication skills to effectively interact with clients, loan officers, and third parties.
  • * Education:

  • A high school diploma or equivalent is required. A college degree in business, finance, or a related field is preferred.
  • Mortgage\-related certifications (e.g., NMLS) may be a plus, but are not always required.
  • Work Environment:

  • Full\-time position with standard office hours (typically 9 AM – 5 PM).
  • Some remote work flexibility may be available, depending on company policies.
  • Occasional overtime may be required to meet deadlines during high\-volume periods or at key stages in the loan process.

Job Type: Full\-time

Pay: $50,000\.00 \- $60,000\.00 per year

Work Location: In person

Job Details

Job Type

admin_data_entry

How to Apply

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Original job posting from: Indeed_linkedin

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