About CAKE / Thirty\-One Labs
CAKE…She Hits Different! We are a woman and BIPOC\-owned multistate cannabis company offering innovative cannabis products, lifestyle apparel, and exclusive events. We are the next generation of cannabis; we are here to be different.
From our cryo\-cured live resin vapes to our small batch indoor flower, we are dedicated to offering the highest quality and most innovative cannabis products in the industry. Our team of dreamers and creative problem solvers are working hard to move the cannabis industry forward our way, and we are looking for rockstars to join our team!
Position Summary
The Administrative Assistant plays a vital support role across multiple departments, including Sales, Inventory, Compliance, and Customer Support. This position requires strong organizational skills, keen attention to detail, and the ability to manage a wide range of tasks in a fast\-paced, high\-growth environment. The ideal candidate is proactive, communicates professionally, and takes ownership of their responsibilities with minimal oversight.
Key Responsibilities
Sales Order Management
- Enter and manage sales orders accurately, ensuring correct pricing tiers, customer groups, and product information.
- Coordinate with the Sales team to apply real\-time updates as orders change.
- Monitor fulfillment and routing requirements when adjusting orders.
- Handle last\-minute order edits efficiently to reduce downstream fulfillment issues.
- Support the distribution team with order accuracy and timely communication.
- Process and fulfill Shopify orders with care, accuracy, and efficiency.
- Manage packaging, processing, and shipping workflows in an organized manner.
- Ensure a reliable and timely customer experience for all e\-commerce orders.
- Identify and flag suspicious or irregular orders to protect company interests.
- Maintain accurate and up\-to\-date customer records in company systems.
- Support credit updates for retail partners as needed.
- Organize and maintain Certificates of Analysis (COAs) and R\&D documentation.
- Manage inbox communications in a professional and responsive manner.
- Contribute to a consistent and positive customer support experience.
- Manage turnover sheets for multiple states (e.g., CA, AZ) and maintain clean intake documentation.
- Support internal audits and METRC compliance processes.
- Use Distru or similar inventory platforms to ensure real\-time accuracy of inventory records.
- Assist with compliance reporting and documentation as required by regulatory requirements.
- Assist the Accounting and Admin teams with QuickBooks entries, purchase orders (POs), and credit memos.
- Support distribution tasks and logistics coordination as needed.
- Serve as an effective communication bridge between departments.
- Accept and act on feedback constructively to improve processes and outcomes.
- High school diploma or equivalent; associate degree preferred.
- 2\+ years of administrative, operations, or similar experience.
- Proficiency with order management or ERP systems (experience with Distru a plus).
- Familiarity with Shopify or e\-commerce fulfillment platforms.
- Working knowledge of QuickBooks or similar accounting software.
- Strong attention to detail and commitment to data accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and deadlines simultaneously.
- Experience in the cannabis, CPG, or regulated goods industry.
- Familiarity with METRC or similar compliance tracking systems.
- Experience with Shopify order management and fraud detection.
- Knowledge of compliance documentation processes (COAs, intake logs, etc.).
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shopify Fulfillment
Customer \& Data Management
Compliance \& Inventory
Cross\-Department Support
Qualifications
Required
Preferred
Pay: $20\.00 \- $23\.00 per hour
Benefits:
Work Location: In person