Assistant Director of Quality Assurance & Compliance

Purpose of Position\- Responsible for designing, implementing, leading, and supervising Imagine!’s quality assurance and compliance plans. Provides highly complex analysis of organizational data to ensure excellence in service delivery to people with intellectual and developmental disabilities. Responsible for oversight of organizational licenses, regulatory compliance, and advocacy.

Essential Duties/Responsibilities

• Provides daily supervision and direction to staff responsible for quality assurance and training.

+ Manages staff, including hiring, training, and performance management.

+ Partners with Imagine! programs to define and improve data collection and reporting.

• Develops, implements, and maintains an organization\-wide quality and compliance plan in line with all licensing and regulatory requirements.

+ Develops, monitors, and updates policies and procedures.

+ Analyzes data and trends related to services, satisfaction, incidents, and outcomes to inform improvement plans.

+ Oversees quality and compliance aspects of the electronic health record (EHR) system and reviews data for accuracy and consistency.

+ Conducts internal audits and provider reviews, including file audits, site visits, and satisfaction or other surveys.

• Coordinates Imagine!’s internal investigations team and acts as the lead investigator.

+ Responsible for the timely investigation and reporting on complaints, allegations, and ensuring timely follow\-up.

+ Communicates professionally and effectively with all involved parties.

+ Ensures necessary follow\-up to findings is successfully completed, partnering with other departments as needed.

• Provides high‑level oversight of public benefits and housing programs to ensure compliance, quality, and continuity of benefits for the people served.
• + Leads Imagine!’s Housing and Urban Development (HUD) Committee and serves as the organization’s Certified Occupancy Specialist.

+ Oversees compliance activities related to Project Rental Assistance Contract (PRAC) 811 properties and housing vouchers, including monitoring occupancy, eligibility, and reporting standards.

+ Supervisory oversight of the Representative Payee program, ensuring compliance with Social Security Administration requirements.

• Implements impactful advocacy initiatives to better meet the needs of the community.
• Recruits and supports community members to become involved at Imagine!
• Responsible for coordination of survey audits and reviews including HCPF and CDPHE audits, as well as Medicaid revalidation and post payment reviews.
• This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.
• Other duties as assigned.

Job Qualifications

Knowledge, Skill, and Ability:

• Skilled in database querying, analysis, and report building.
• Advanced technology skills with various software and network applications.
• Ability to work independently and prioritize tasks/goals for self and others.
• Demonstrated ability to effectively lead cross\-functional teams.
• Skilled at empowering, engaging, motivating, evaluating, and managing team members individually and as a group.
• Effective and professional written and verbal communication skills with individuals and groups at all professional levels.
• Knowledge of HCPF and CDPHE regulatory requirements.
• Ability to summarize, prepare, and communicate potentially complex information.
• Strong planning, organizational, and analytical skills.
• Creative problem solver with the ability to identify root causes.
• Knowledge of developmental disabilities system in Colorado desired.
• Possession of a valid driver’s license and ability to meet Imagine! driving requirements.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.

Training/Education:

• Bachelor’s degree in human services, health, social work, psychology, human development, or a similar field to IDD services required.
• Master’s degree in healthcare, human services, healthcare management, business management, or related field preferred.

Experience:

• A minimum of five years working within and IDD\-serving organization or similar related experience required or an equivalent combination of education and experience.
• Three years supervisory experience required.

Working Environment/Physical Activities

• Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.
• Office\-based with some remote hybrid work permitted.
• Some local travel in Boulder/Denver metro area
• Ability to sit for long periods of time
• Frequent repetitive movements in line with office type jobs using a computer or other virtual setup.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.