Information Systems Specialist

BASIC FUNCTION:

The Information Systems Specialist manages and optimizes the organization’s portfolio of program data and information management platforms. This role ensures the integrity, accessibility, and security of organizational data across housing, human services, and healthcare programs — with a focus on system configuration, data governance, compliance reporting, business intelligence, and cross\-system integration. The Specialist serves as the subject matter expert for all program\-facing information systems and upholds the organization’s obligations under HIPAA, HITECH, and applicable federal and state data standards.

Central Massachusetts Housing Alliance is an Equal Opportunity Employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• (Clarity Human Services, ETO) ensuring data quality, system configuration, and timely HUD\-compliant reporting. Administer and maintain HMIS platforms.
• MA RAFT Program, MA Emergency Assistance Program, and Regional Administering Agency client contracts and payment scheduling. Support Salesforce (HHH/E2E) environments.
• Public Housing Authority rent and payment processing workflows. Manage MRI Software PHA Pro.
• Platform in coordination with clinical staff to maintain data integrity and reporting accuracy. Administer the Advanced MD EMR.
• Looker and Power BI; write SQL queries to extract, transform, and validate program data. Build and maintain BI dashboards.
• (CSV, XML, JSON, ANSI 837P/835/837I) and API integrations between organizational systems. Manage structured data exchange.
• enforcing Minimum Necessary Standards and conducting periodic access reviews across all information assets. Serve as HIPAA/HITECH Data Security Officer,
• Accurate records of all systems, configurations, and user access privileges. Maintain the Configuration Management Database (CMDB)
• SSH, two\-factor authentication, symmetric/asymmetric encryption, and AWS S3 secure cloud storage. Administer security controls
• Breach investigations and remediation activities. Function as a named officer in CMHA’s Incident Response Plan,
• PaperCut/Konica Minolta document management workflows. Manage VA HOMES, UKG LMS, Monday.com,
• IS platforms, data quality practices, and information security awareness. Develop and deliver staff training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may be updated from time to time.

SYSTEMS \& PLATFORMS

HMIS

Clarity Human Services / ETO

Veterans Services

VA HOMES

Benefits / Case Mgmt.

Salesforce HHH/E2E (RAFT, EA, RAA)

Project Management

Monday.com

Public Housing

MRI Software PHA Pro

Document Management

PaperCut / Konica Minolta

Electronic Medical Record

Advanced MD

Cloud Storage

AWS S3

QUALIFICATIONS:

Required

• Bachelor’s degree in information systems or related field; or 5\+ years of IS experience in a nonprofit, government, or healthcare setting
• Hands\-on experience with HMIS (Clarity, ETO, or equivalent) and/or Salesforce CRM
• HIPAA/HITECH compliance experience; Data Security Officer designation or equivalent
• Proficiency in SQL and structured data formats (CSV, XML, JSON, ANSI 837P/835/837I)
• Experience with BI tools (Looker, Power BI) and API\-based system integrations
• Working knowledge of data security controls: SSH, 2FA, encryption, CMDB, AWS S3

Preferred

• Experience with MRI PHA Pro or VA HOMES
• Knowledge of MA housing programs: RAFT and Emergency Assistance
• Prior role in an organizational Incident Response Plan
• Certifications: CompTIA Security\+, Certified HIPAA Professional (CHP), or equivalent

Pay: $27\.80 \- $29\.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you related to and/or know anyone who works for CMHA?
• Do you have a Bachelor's degree in IS or a related field?
• Do you have 5\+ years of IS experience in a nonprofit, government, or healthcare setting?

Work Location: In person