IT Systems Admin – Journey – Server and Storage Administrator

Who We Are

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Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well\-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma\-Pierce County Black Collective, the Tacoma Urban League, and local black\-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti\-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African\- American, Indigenous, People of Color, Dreamers, justice\-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ\+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC’s mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary

This position administrates campus servers, data center operations, and network attached storage services. Reports to the Associate Director for IT Infrastructure. Frequent interaction with other IT teams as required.Provides backup for campus network infrastructure, including network routing and switching, firewall, VPN, telephony, Wi\-Fi, and battery backup equipment. Provide tier 3 hardware and software support. Manage and monitor the health and structure of the server and storage environments. Independently provides escalated hardware and software support to faculty, staff, and administrators. Perform installation, configuration and deployment of operating systems, applications, and services. Administration of server licensing including server administration, application patching, vendor coordination, upgrade planning, and problem remediation. Leads moderately sized projects, develops plans, and independently installs and configures systems. Performs needs assessment, and functions as liaison between faculty, staff and other members of the Information Technology department. Ensure that resources are operated in compliance with the college’s security standards, Acceptable Use Policy, and other applicable policies and standards.

Essential Functions

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College Mission:

• Create meaningful and relevant learning, inspires greater equity, and celebrates success in our lives and our communities.

IT Department Mission:

• Support campus efforts to enhance and foster learning, equity, community, and discovery by leading and facilitating the use of Information Technology at Tacoma Community College.

Division:

• Provide support services with particular emphasis on computer problem isolation and setup tasks that enable productive and innovative use of technology by providing access to efficiently operating networks and dependable technology systems; timely upgrades and maintenance; and leadership and support for new technology initiatives.

Position:

• Administer campus server, data center, and storage services. Reports to the Associate Director for IT Infrastructure.
• Frequent interaction with other IT teams as required.
• Work directly with the development, technology support teams, and the network and infrastructure manager to plan, design or layout new designs or modify existing designs that will support the on\-going organizational changes in data requirements. Predict future long\-term network storage needs by analyzing current data storage and estimating how growth will impact our existing storage capacity.
• Gather, compile and analyze reports using Nutanix and other consoles. These reports are shared to develop plans to make changes to server, data center, and storage services.
• Propose and recommend changes to current existing storage services to either accommodate day\-to\-day changes in storage requirements or prevent immediate loss of data.
• Prepare and present change plans using built\-in monitoring tools and auditing log files and email alerts.
• Monitor and audit system changes daily.
• Recommend changes to the server, data center, and storage services.
• Remain current on new hardware and software technology and test performance.
• Present data from technical resources to keep storage systems up to industry standards.
• Develop and administer backup processes and procedures.
• Work with other IT functional teams to develop and implement network storage services and backup processes.
• Backup data\-center systems to prevent data loss. Tasks Include:

+ Use backup software and schedule daily, weekly and monthly backups for the campus server farm.

+ Coordinate data file restorations with end users.

+ Provide on\-call support.

+ Coordinate data restorations for servers and databases.

+ Regularly audit backup configurations.

• Maintain and implement server and data storage systems patch management.
• Upgrade hardware, such as servers, storage disks, and storage devices, and software, such as drivers.
• Plan, schedule, and perform the installation and maintenance of system hardware and software to support campus storage devices.
• Ensure business continuity while performing routine maintenance. Work closely with IT management to ensure IT partners are engaged and aware of maintenance schedules that may affect system downtime.
• Ensure organizational data security.
• Ensures resources operate in compliance with the college's security standards, acceptable use policies, and other applicable policies and standards.
• Remediate all deficiencies regarding security and standards.

Qualifications

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Education to Experience Equivalences:

Associate's Degree \= 2 years \| Bachelor's Degree \= 4 years \| Master's Degree \= 6 yearsMinimum Qualifications

• Associate's degree from an accredited college or university in Information Technology
OR related program.
• 4 years of progressively responsible experience in server management, enterprise backup systems, and core Network Attached Storage management in a datacenter.

* OR equivalent education/experience.

• Experience working in a large enterprise network environment supporting 500\+ nodes.
• Microsoft Certified Technology or CompTia A\+ certifications and a fundamental understanding of information technology storage and security practices and processes.
• Experience managing Microsoft Windows in a multiserver environment.
• Experience with server hardware and operating systems migration.

Preferred Qualifications

• Bachelor's degree from an accredited college or university in Information Technology and five years of full time equivalent (FTE) experience in Information Technology performing duties such as designing, implementing, configuring and managing data center, server, and backup services.

Duties of the position require knowledge, skills and abilities:

• Strong knowledge of Nutanix cluster management or equivalent.
• Strong knowledge of both physical and virtual servers and their installation, configuration, and management.
• Strong knowledge of data\-center management principles and systems administration in a physical and virtual environment.
• Strong knowledge and experience with 3rd party enterprise backup systems.
• Familiarity with 3rd party uninterruptible data\-center power supplies.
• Familiarity with Microsoft Active Directory, Entra, and ID management.
• Strong knowledge and experience in subnetting and VLAN management with regards to storage iSCSI and fabric switches.
• Strong knowledge and experience with DNS and DHCP in an enterprise network.
• Ability to work with customers and teammates with varying degrees of computer knowledge.
• Ability to use knowledge bases and search engines to perform searches for solutions to technical problems.
• Acceptance of the responsibility to promote the welfare and best interests of students at all times.
• The ability to perform assigned duties in a manner consistent with applicable laws, policy, regulations and goals of the institution, community, and technical college system.
• Ethics, integrity, and sound professional judgment.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Demonstrated ability to work independently and as a member of a team.
• Ability to establish and maintain positive working relationships with students, colleagues, and staff. Excellent verbal and written communication skills.
• Excellent customer service skills; including establishing, building, and maintaining internal/external customer satisfaction.
• Other duties as assigned.

Required conditions of employment:

• Successful completion of a criminal history background check prior to employment.

Application Process

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Application Material \& Procedures

Complete application packages must include the following:

• Tacoma Community College online application.
• Resume

Required work schedule and work environment

This is a full\-time classified position scheduled to work Monday \- Friday 7:00am \- 4:00pm. The salary range for this position is $7,361 \- $9,900 monthly. Must be available for occasional evenings, nights, and weekends as needed. Summer schedule may vary to four 10\-hour days. Some remote work may be available. Work location is Building 18 on the TCC main campus. Tacoma Community College offers a comprehensive healthcare benefits package for you and your dependents including medical, dental, and vision insurance. Life and long\-term disability insurance plans; vacation, sick, and personal leave; reduced tuition for the employee; and retirement benefits are also provided.

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non\-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253\-566\-5055; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at 253\-566\-5115\. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.

Tacoma Community College

Human Resources

6501 S 19th St Bldg. 14, Tacoma WA 98466

The benefits information presented on this page is a summary of College provided benefits. This information is subject to change and is subject to the provisions of any legislative mandates and College policy changes. For more detailed information about Tacoma Community College (TCC) benefits, please do not hesitate to contact the College benefits coordinator at (253\) 566\-5024\.

TCC offers a comprehensive benefits package which include medical, dental, life insurance, and long\- term disability insurance through the Public Employee Benefits Board (PEBB), along with retirement benefits through TIAA and the Department of Retirement System

Eligibility

Full\-time faculty, classified staff, administrators and professional staff are eligible for benefits. Hourly employees and part\-time faculty may be eligible for benefits if, and when, they meet specific criteria and are notified by TCC Human Resources.

Effective Date of Coverage

Coverage begins the first day of the month following the date of hire, or date of achieving eligibility status. If the date of hire is the first working day of the month, coverage begins immediately.

Health Insurance

Medical Plans

Eligible employees have several medical plan options to select from (provided by PEBB). Employees pay a monthly premium through payroll deduction.

Premium Rates Effective January 1, 2024

Resources:

PEBB Website

Medical Plan information

PEBB Medical Plan Comparison

Dental Plans

Employees choose from three dental plans. TCC covers the full dental premium for employees and enrolled dependents.

Resource:

Dental Plan Comparison

Vision

Covered under medical plan chosen.

Waiving Medical Coverage

If you have other employer\-based medical insurance, Medicare or TRICARE, you have the option to waive PEBB medical coverage. Dental is mandatory for all eligible employees and cannot be waived, unless enrolled in dental coverage as a dependent under a SEBB (School District Employee Benefits Board) plan.

Flexible Spending Arrangement (FSA) \& Dependent Care Assistance Program (DCAP) \& LimitedPurpose FSA

FSA \& DCAP accounts allow employees to set aside pre\-taxed dollars to cover out\-of\-pocket health care and/or childcare expenses.

Members of WFSE (HE CCC) and WPEA, will be eligible to receive a $250 FSA card if employed as of November 1, 2023 with an annual full\-time equivalent salary of less than $60,000, and is enrolled in a non\-CDHP medical plan as of January 1 of the plan year that FSA funds are made available. This card is

issued by PEBB in the following January and does not count against the annual FSA limit, if enrolled in an FSA with Navia.

The Limited Purpose FSA is eligible for employees who are enrolled in a consumer\-directed health plan (CDHP) that has a Health Savings Account. The Limited Purpose FSA is only for dental and vision expenses.

Resource:

Navia Benefit Solutions

Life Insurance

Benefits eligible employees, lawful spouse or same\-sex domestic partner, dependent children under 26 years of age are eligible to enroll in life insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.

Basic Coverage: $35,000 Basic Term Life \& $5,000 Accidental Death \& Dismemberment (AD\&D) This is employer\-provided at no cost to the employee.

Supplemental Life Insurance Coverage(s): Any supplemental term life insurance and AD\&D coverage for employee, lawful spouse, qualified same\-sex domestic partner, and family is available at additional cost to the employee.Resource:

MetLife Life Insurance

Long Term Disability (LTD)

Basic LTD: Provides 60% of the first $400 pre\-disability earnings, reduced by any deductible income at no cost to the employee.

Supplemental LTD: Supplemental LTD coverage to replace at 60% or 50% of full pre\-disability earnings is available at an additional cost to the employee.

Resource:

PEBB Long\-Term Disability Insurance

PAID LEAVE

Classified staff, Administrators, and Professional staff are eligible for paid vacation, sick leave, and personal leave, along with paid federal holidays. Classified Monthly vacation entitlement amounts can vary from 11\.33 to 16\.67 hours per month depending on the length of state service. Administrator/Exempt Professional vacation leave is 16\.00 hours per month. Monthly sick leave entitlement is 8\.00 hours per month based on 100% FTE position and will be prorated accordingly if less than 100% FTE. Annual personal leave entitlement varies depending on employee type. Full\-time classified, administrators, and professional staff are paid for all federal holidays.

Full\-time faculty receive 84\.00 hours of paid sick leave per academic year along with 28\.00 hours of personal leave. Full\-time faculty are paid on an annual contract and do not receive pay for federal holidays.

Part\-time faculty receive sick leave each quarter using a formula based on the total FTE% from the cumulative teaching contracts issued to them that quarter. They would receive 7\.00 hours of personal leave if they are issued a multi\-quarter appointment at the start of the academic year. Part\-time faculty do not receive pay for federal holidays.

Part\-time hourly and student employees receive 1 hour of sick leave for every 40 hours worked in a month (and fractions, thereof). Up to 40 hours of sick leave can carry over from one calendar year to the next.

If a part\-time hourly or student employee is hired into a full\-time position, the sick leave hours earned in the part\-time position do not carry over to the full\-time position. Part\-time hourly and student employees are not paid for federal holidays.

Monthly entitlements are given at the beginning of the following month.

All employees in salaried positions may take up to five days of paid bereavement time off for the death of a family member. This is separate from the sick leave or vacation leave.

RETIREMENT

Retirement participation is mandatory for retirement benefit eligible TCC employees. Employees are offered a choice between two retirement plans and that choice is generally irrevocable while employed at TCC.

Classified Employees and (retirement eligible) Part\-Time hourly:Classified employees and eligible part\-time hourly employees must choose between the Public Employees Retirement Systems (PERS) Plan 2 or Plan 3\. More information about these plans can be found at this link: Department of Retirement Systems Plans

Faculty:

Faculty can choose to enroll in the State Board Retirement Plan (SBRP) with the plan administrator being TIAA or the Teachers Retirement System (TRS) Plan 2 or Plan 3 administered by the Department of Retirement System (DRS). Prior history in any of these plans may limit current plan choice.