Site: Massachusetts Eye and Ear Infirmary
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Job Summary
The Patient Operations Assistant supports the daily flow and coordination of patient care activities on the Eye Floor at Massachusetts Eye and Ear. This role serves as a central point of communication, ensuring efficient patient throughput, accurate documentation, and seamless collaboration between clinical staff, providers, and support services.
Responsibilities include coordinating patient movement throughout the perioperative or procedural area, maintaining real\-time updates within the electronic health record, preparing and organizing patient care areas, and supporting administrative and operational needs of the unit. The Patient Operations Assistant plays a key role in enhancing patient experience, maintaining a safe and organized environment, and supporting high\-quality, efficient care delivery.
The ideal candidate is highly organized, detail\-oriented, and able to manage multiple priorities in a fast\-paced clinical setting while maintaining professionalism and strong communication with both patients and care teams. Qualifications
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a healthcare or customer service role 1\-2 years preferred Knowledge, Skills and Abilities \- Excellent interpersonal and communication skills, with the ability to interact with diverse patient populations. \- Strong organizational skills and attention to detail. \- Proficiency in using computer systems, electronic medical records, and common office software. \- Ability to multitask, prioritize workload, and work efficiently in a fast\-paced environment. \- Understanding of medical terminology and healthcare operations. \- Compassionate, patient\-focused approach and ability to handle sensitive and confidential information with professionalism and discretion. Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34\-66%)
- Walking Frequently (34\-66%)
- Sitting Occasionally (3\-33%)
- Lifting Occasionally (3\-33%) 35lbs\+ (w/assisted device)
- Carrying Occasionally (3\-33%) 35lbs\+ (w/assisted device)
- Pushing Occasionally (3\-33%)
- Pulling Occasionally (3\-33%)
- Climbing Occasionally (3\-33%)
- Balancing Frequently (34\-66%)
- Stooping Occasionally (3\-33%)
- Kneeling Occasionally (3\-33%)
- Crouching Occasionally (3\-33%)
- Crawling Occasionally (3\-33%)
- Reaching Occasionally (3\-33%)
- Gross Manipulation (Handling) Frequently (34\-66%)
- Fine Manipulation (Fingering) Frequently (34\-66%)
- Feeling Constantly (67\-100%)
- Foot Use Rarely (Less than 2%)
- Vision \- Far Constantly (67\-100%)
- Vision \- Near Constantly (67\-100%)
- Talking Constantly (67\-100%)
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Hearing Constantly (67\-100%)
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Remote Type
Onsite Work Location
243\-245 Charles Street Scheduled Weekly Hours
30 Employee Type
Regular Work Shift
Day (United States of America) Pay Range
Grade
1
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857\)\-282\-7642\.Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People\-Focused, half Performance\-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.