Front Desk Receptionist

Position Overview

We are seeking a polished, friendly, and highly organized Front Desk Receptionist to serve as the first point of contact for our Primary Care, Aesthetics, and Wellness practice. This role requires prior front desk or receptionist experience and the ability to deliver a seamless, high\-quality patient experience in a fast\-paced environment. The position is a hybrid of in\-person and remote responsibilities, so candidates must be comfortable managing both on\-site interactions and virtual administrative tasks. The ideal candidate is tech\-savvy, detail\-oriented, and confident using scheduling systems, EMR/EHR platforms, and communication tools while maintaining a warm, professional presence at all times.

Key Responsibilities

• Greet patients and clients with a warm, professional demeanor
• Collecting forms and verifying information
• Answer, screen, and direct incoming calls, emails, and inquiries
• Schedule, confirm, and manage appointments for both medical and aesthetic services
• Verify insurance for primary care visits and explain basic coverage when needed
• Process payments, copays, and retail product purchases
• Maintain accurate patient records and ensure confidentiality (HIPAA compliance)
• Keep the reception area clean, organized, and inviting
• Coordinate with clinical staff to ensure smooth patient flow
• Provide information about services, memberships, and wellness offerings
• Collect Cash Payments using POS system for Cash Services

Required Qualifications

• Strong communication and customer service skills
• Ability to multitask in a fast\-paced medical and spa\-like environment
• High attention to detail and organizational skills
• Professional appearance and positive attitude
• Reliable, punctual, and able to maintain discretion with sensitive information
• Comfortable using scheduling systems, EMR/EHR software, and basic office tools
• Front desk experience required
• MS Office, Google Office, Mobile and Tablet Devices

Preferred Qualifications

• Familiarity with insurance verification and billing processes
• Experience with EMR/EHR systems (e.g., eClinicalWorks, Athenahealth, or similar)
• Interest or background in aesthetics, skincare, or wellness services

Work Environment

• Combination of clinical (primary care) and boutique\-style aesthetics setting
• High level of patient interaction with a focus on service and experience
• Collaborative team of medical and wellness professionals

Why Join Us

• Be part of a modern, integrative healthcare and wellness practice
• Opportunity to grow within both medical and aesthetics fields
• Supportive, team\-oriented culture focused on patient experience

Pay: $18\.00 \- $20\.00 per hour

Work Location: Hybrid remote in San Marcos, CA 92078