Trust Administrator - Birmingham

Trust Administrator

General Job Description

A Trust Administrator plays a crucial role in the management and administration of trust and investment accounts, demonstrating expertise in fiduciary discretion and adherence to regulatory standards. You will maintain close client relationships, serving as the primary point of contact for trust matters, and ensuring high\-level client service.

Essential Duties

• Support the administration of trust and investment accounts within assigned book through demonstrated proficiency and sound judgment in exercising fiduciary discretion.
• Maintain understanding of governing instruments including trust agreements, wills, modification documents, etc. as applicable to client base.
• Serve as primary point of contact for the client on the trust account relationship; communicate regularly with the client on all trust matters and support overall trust administration management.
• Understand and adhere to the company’s risk and regulatory standards, policies, and controls. Identify risk\-related issues needing escalation to management.
• Manage client communications, transactions, and inquiries, ensuring high levels of service and satisfaction.
• Coordinate with internal departments such as legal, tax, operations, and compliance to address client needs.
• Coordinate with clients’ external professional advisors including CPAs and attorneys.
• Prepare client presentations, proposals, and reports for meetings and reviews.
• Maintain accurate records, databases, and documentation related to client interactions and transactions.
• Explore and identify opportunities to improve processes impacting clients and to expand client relationships.
• Support trust administration tasks such as client onboarding, account maintenance, regulatory compliance, and client reviews.
• Understand and maintain current knowledge of regulatory requirements and Federal and state law concerning trust and estates as well as industry standards and practices.
• Take ownership of coordinating members of the relationship team to address administrative matters.
• Train Wealth Management Associates and Trust Assistants on trust administration tasks, systems, and practices.
• Represent the company in a professional and competent manner whether over the phone or in person with clients, advisors, and business partners.
• Maintain a high level of confidentiality in all matters related to internal and external clients, prospects and centers of influence.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Bachelor’s degree in business, accounting or finance
• At least two years’ experience in financial services, investments, tax or legal field
• In lieu of a degree, a minimum of six years’ work experience supporting the administration of fiduciary accounts, or related legal/business experience in the financial services industry
• High degree of attention to detail
• Proven organizational and prioritization skills
• Excellent verbal and written communication skills.
• Strong numbers aptitude.
• Ability to identify and resolve complex issues with minimal guidance.
• Ability to manage multiple tasks.
• Ability to review trust agreement documents and ensure compliance.
• Strong analytical skills
• Commitment to exceptional client service
• Strong and effective interpersonal skills
• Ability to perform data entry accurately and efficiently
• Ability to work well as part of an office team.
• CTFA preferred or working towards a CTFA