Client Support - Inspections Coordinator

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.

Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.

As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.

With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.

Candor. Boldness. Safety. Teamwork.

Job Description Summary

Basic Purpose

The Coordinator serves as the primary point of contact for assigned clients and is responsible for managing both the client service and scheduling functions within a designated territory. This role supports clients through the elevator certificate renewal process while coordinating inspection schedules between inspectors, elevator companies, and other stakeholders.

The Coordinator ensures a seamless workflow from initial client outreach through scheduling and job completion by maintaining accurate records, proactively communicating next steps, and managing scheduling logistics. This role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities in a fast\-paced environment.

Scope

The Coordinator oversees the full lifecycle of client accounts within their assigned territory, including certificate renewal support, work order management, and scheduling coordination. This role bridges communication between clients, inspectors, elevator companies, and internal teams to ensure timely service delivery and compliance with local Authority Having Jurisdiction (AHJ) requirements.

This role requires collaboration and constant communication with the field and other departments involved with inspections. This includes managed services as well as the Inspectors, Inspections Supervisors, and Regional Field Operations Managers. Externally, this role require enhances Client communications as well as relationship management with external clients.

Reporting and Working Relationships

The Coordinator reports to the Regional Client Services Manager and works closely with inspectors, elevator companies, and internal team members to support both client service and scheduling operations.

Primary Responsibilities

• Monitor system dashboards to track upcoming renewals, scheduling needs, and job status.
• Serve as the primary point of contact for clients, guiding them through the certificate renewal process and next steps required for compliance.
• Generate, review, and manage proposals and work orders, ensuring accuracy and completeness.
• Coordinate inspection appointments by aligning inspector availability, elevator company schedules, and facility requirements.
• Manage and maintain inspectors’ schedules, accounting for service time, travel, and operational constraints.
• Communicate with clients, elevator companies, and inspectors via phone and email to confirm appointments and provide updates.
• Document all interactions, scheduling attempts, and updates within the system to maintain accurate records.
• Create and update work orders and inspection records to ensure proper workflow and system notifications.
• Handle scheduling changes, cancellations, and rescheduling efforts while minimizing disruption to customers and operations.
• Respond to incoming inquiries and provide support to clients, inspectors, elevator companies, and internal team members.
• Assist with prioritization and schedule adjustments to accommodate urgent or emergent client needs.
• Support team operations by assisting in coverage during staffing shortages or high\-volume periods.
• Contribute to sales support efforts by identifying additional service needs and communicating opportunities.

Work Environment/Physical Demands

This position operates in a professional office environment, hybrid or remote.

Travel

Minimal travel required. This may include travel to regional team meetings.

Qualifications

• High school diploma or equivalent required
• 2–5\+ years of experience in customer service, scheduling, or administrative support (or a combination of both)
• Strong ability to manage priorities, workflow, and competing deadlines
• Excellent customer service, communication, and organizational skills
• High attention to detail and accuracy
• Proficiency in Microsoft Office and general computer systems
• Dependable and available during standard business hours (40 hours per week)
• Ability to adapt to changing priorities in a fast\-paced environment
• Clerical or administrative experience preferred
• Basic conveyance knowledge is a plus, but not required

Competencies

• Initiative
• Prioritization
• Ethics
• Business Acumen.
• Time Management
• Organization
• Communication
• Customer Service
• Attention to Detail

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

ATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1\-314\-441\-3997 or by sending an email to hr@atis.com. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.