OPERATIONS SUPERVISOR - REPAIR

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long\-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

JOB SUMMARY

The anticipated salary range for this position is $57,934 \- $61,000 (Annual). The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

The Operation Supervisor Repair is responsible for the output of his/her Repair operation, including productivity of Repair Technicians, and departmental budget, costs and quality management. This role involves managing a team of technicians, coordinating the repair and refurbishment of equipment, and ensuring the timely delivery of repaired products to customers. The key responsibilities ensure a safe, healthy, and productive workplace for the continuous flow of clean, quality rental equipment to meet the needs of the branches/customers and support their growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Repair Operations \& Workflow Management:

• Set goals and develop plans to meet or exceed monthly repair demand by monitoring on monthly build plan and daily JDA demand plan and supervising the productivity and output of Repair Techs. Ensure agility to meet unforeseen demands.
• Ensure hourly monitoring of repair progress, troubleshoot reason for delays, and adjust labor and plans, as necessary. Track key performance indicators (KPIs) and operational goals.
• Ensure all Equipment Repair Orders are accurate, turned in promptly to the Data Entry Clerk, and applicable documents are entered into the Repair Tool the next business day. Provide regular reports to senior management on team performance and operational effectiveness.
• Lead Lean Daily Management, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates.

Team Management:

• Supervise and support the operational team(s), ensuring the health and safety of all.
• Responsible for hiring, coaching, performance appraisal, and disciplining subordinate staff.
• Maintain a safe, clean, and organized storage areas by ensuring proper labeling, categorization, and placement of inventory.
• Responsible for implementing and adopting practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count, and PI timelines.
• Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, damaged goods. Maintain documentation for audits/compliance reviews.

* Customer Satisfaction and Communication:

• Proactively manage demand plan and urgent requests. Work with the Planning and Warehouse Team to provide updates on repair status and inventory. Address/resolve customer concerns regarding repair quality or turnaround times.
• MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School Diploma or GED (minimum requirement)
• 2\-5 years of experience in warehouse, logistics, or distribution operations
• Prior supervisory or leadership experience is preferred
• Experience with inventory management systems is beneficial

* SKILLS, KNOWLEDGE AND ABILITIES

• Build Connections: Problem\-solve and influence across teams, project a one\-company mindset, connect others to Purpose and Company Goals
• Embrace Change: Inspire a growth mindset and leverage change as a catalyst for growing the company.
• Grow Self and Others: Enable and empower growth in yourself and others.
• Be an Inclusive Leader: Respect and value differences to create an environment for teammates to reach their greatest potential.
• Deliver Results Today, prepare for the Future: Take ownership, acting with speed and agility to drive results today while staying focused and preparing for evolving market needs and opportunities.
• Customer/Patient\-Focused: Invest time to understand customer’s/patients’ objectives, then ties activities directly to the achievement of those objectives.
• Effective Communicator: Writes and speaks clearly, concisely, and transparently with business teammates.
• Strong Leadership: Passion for health and well\-being is deeply found in the desire to help others and be a positive and inspiring role model with proven experience in operations. Requires minimal supervision, thrives as a self\-starter who proactively senses and responds to problems and opportunities.
• Proficiency in software skills (i.e., Microsoft Office Suite, computer programs/applications, developing and interpreting spreadsheets, and inventory software.)
• Intermediate level mathematical proficiency

* Certificates, Licenses, Registrations or Professional Designations

• Knowledge of safety and compliance regulations (OSHA, DOT, FDA, and CHAD).
• Must meet eligibility requirements for certification with State regulatory agencies of medical oxygen, where required by law.
• Responsible for scheduling a daily work plan to meet productivity and quality goals. Coordinate shifts and schedules, account for attendance, to ensure sufficient staffing for operational needs.
• Budget Management: Responsible for own cost center budgets. Track parts and supplies spending, budget forecasting, reporting, and analysis.

* Team Leadership \& Training:

• Lead, supervise, and support the repair team lead, technicians, data entry clerks, ensuring productivity, efficiency, quality, and safety standards are met.
• Ensure skills (technical, administrative) are tracked and single points of failure reduced or eliminated to foster a culture according to IDEAL values, teamwork, and continuous improvement.
• Ensure training of all repair teammates. (i.e. Proper repair protocols according to manufacturer guidelines, standard operating procedures (SOPs), and conduct training sessions to enhance team skills in diagnostics, repairs, and safety procedures.)
• Ensures all Human Resources, Regulatory, Joint Commission, FDA, and Legal training is completed on time and that all internal and external policies are understood and adhered to.

* Quality Assurance \& Compliance:

• Ensure products and services meet company’s quality standards, customer expectations, and compliance regulations. Ensure quality assurance checks on all products and parts received before stocking or distributing.
• Conduct final inspections of repaired equipment to verify performance and safety. Ensure quality control and oversee documentation and record\-keeping for all repairs/maintenance activities.
• Support the review and update of the percentage of Operational Verification Procedures. Investigate and implement corrective action on non\-conformances.

* Safety \& Maintenance:

• Actively participate in and/or lead the Safety Committee functions, including weekly and monthly safety checks, to ensure a safe and healthy work environment throughout the facility.
• Conduct regular safety audits and enforce workplace safety procedures and protocols. Ensure the proper use, functionality, and maintenance of repair tools, equipment, and techniques.
• Investigate and document safety incidents, injury, property damage, equipment failures and implement corrective actions timely.

* Cost Control \& Process Improvement:

• Monitor and control repair costs, optimizing resource utilization.
• Optimize efficiency, identify and implement process improvements to streamline operations, reduce waste, adopt best practices.
• Lead and facilitate Lean activities, such as Gemba walks, 5S, waste identification, root cause analysis, visual management, process improvement, etc. Share best practices with peers and teammates within the facility and support continuous improvement.

* Inventory Management:

• Responsible for timely procurement of goods and tracking inventory movement, including ordering and receiving, track and monitor inventory levels, and ensure proper accounting, safe handling, accurate storage, and distribution of repair materials
• Must maintain training certifications for Medical Gases, Hazmat and PIT Training.
• MHE/Forklift Certification.
• Lean skills required.

* Language Skills

• English (reading, writing, verbal)

* PHYSICAL DEMANDS

Work Environment: The role may require occasional evening or weekend shifts. This role is 100% onsite required. No remote or hybrid work option.

Physical Demands: This is an active position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also requires occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short\-and long\-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well\-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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